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Bookmarks gone even after About-Profiles tutorial

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My years and years of Bookmarks are gone. They are not under the other profile in about-profiles as described in the tutorial. What else can I do to recover them?

My years and years of Bookmarks are gone. They are not under the other profile in about-profiles as described in the tutorial. What else can I do to recover them?

Выбранное решение

Hi Dawn, thank you for checking for other profiles.

Is your Firefox like a blank slate, or does it seem to still have your other customizations?

One possible reason for Firefox to start up without some of all of your data is that a file was locked/inaccessible. Therefore, I always suggest starting with exiting/quitting Firefox and doing a normal system shutdown and restart to complete any pending updates and release any file locks.

Next, could you let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > Help > More Troubleshooting Information
  • (menu bar) Help > More Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane
> Task: invalidateCaches
+ The caches have been invalidated
> Task: checkCoherence
+ The database is coherent

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

After that, the feature should report the number of bookmarks, which hopefully is well in excess of the 19-25 that come with a new install. You may need to scroll down to read the details for moz_bookmarks.

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Выбранное решение

Hi Dawn, thank you for checking for other profiles.

Is your Firefox like a blank slate, or does it seem to still have your other customizations?

One possible reason for Firefox to start up without some of all of your data is that a file was locked/inaccessible. Therefore, I always suggest starting with exiting/quitting Firefox and doing a normal system shutdown and restart to complete any pending updates and release any file locks.

Next, could you let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > Help > More Troubleshooting Information
  • (menu bar) Help > More Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane
> Task: invalidateCaches
+ The caches have been invalidated
> Task: checkCoherence
+ The database is coherent

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

After that, the feature should report the number of bookmarks, which hopefully is well in excess of the 19-25 that come with a new install. You may need to scroll down to read the details for moz_bookmarks.

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