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All my saved bookmarks are gone

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  • Последний ответ от Mutaz Awad

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I received a notice to refresh my Mozilla Firefox. I did but then all my Bookmarks disappeared. How can this be recovered? My email address is yamadasy@msn.com. Also do you have a 800 customer service number I can call to have someone take me through this to fix this problem

I received a notice to refresh my Mozilla Firefox. I did but then all my Bookmarks disappeared. How can this be recovered? My email address is yamadasy@msn.com. Also do you have a 800 customer service number I can call to have someone take me through this to fix this problem

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Step 1: Check for Bookmarks Backup

Firefox automatically creates backups of your bookmarks. You can restore them using the following steps:

   Open Firefox.
   Click on the menu button (three horizontal lines) in the top right corner.
   Select Library (or Bookmarks).
   Click on Show All Bookmarks (or Manage Bookmarks).
   In the Library window, click on the Import and Backup button at the top.
   Select Restore from the dropdown menu.
   You will see a list of backup dates. Choose a date before you refreshed Firefox to restore your bookmarks.

Step 2: Check the Bookmarks Menu

Sometimes, bookmarks may not appear in the usual places after a refresh. Check the Bookmarks Menu and Other Bookmarks folder to see if they are there. Step 3: Check for Other Profiles

If you have multiple profiles in Firefox, your bookmarks might be in a different profile. You can check this by typing about:profiles in the address bar and seeing if there are other profiles listed. Step 4: Manual Recovery from Backup Files

If the above steps do not work, you can manually recover bookmarks from the backup files:

   Navigate to the Firefox profile folder:
       Press Windows + R to open the Run dialog.
       Type %APPDATA%\Mozilla\Firefox\Profiles\ and press Enter.
   Open the folder corresponding to your profile (it will have a name like xxxxxxxx.default-release).
   Look for a folder named bookmarkbackups. Inside, you will find JSON files with your bookmarks.
   You can restore these by going back to the Import and Backup section in the Library window and selecting Import Bookmarks from HTML if you have an HTML backup, or using the Restore option for JSON files.

Step 5: Contact Mozilla Support

Unfortunately, Mozilla does not have a dedicated 800 customer service number. However, you can get help through their support website:

Visit Mozilla Support.

   You can search for your issue or ask a question in the community forums.

Important Note

Please avoid sharing personal information, such as your email address, in public forums for your privacy and security.

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