Is google your email provider?

Please upload an image of the gmail pop up that asks for permission to access.

yes I believe Google is my email provider

I have a snapshot of the pop up screen but I do not know how to post it here. ok I think I uploaded it to images. Gary

It looks like you are taking photos with a camera/phone ? It's not clear that the whole window is shown. It's also very difficult to read if on it's side. To create a screenshot.

• Press the 'Prt Scr' key on keyboard to capture an image of the entire desktop screen.
• Open a simple image program like 'Paint'
• Use 'Ctrl+V' or right click in the Paint program and select 'Paste'.
• Then save as a jpeg image to a suitable location eg: Desktop
• In this forum question click on the 'Browse' button, locate image on desktop and click on 'Open' to upload.

However. The word 'Google' is missing from the top and the button 'Allow and Deny' are missing from the bottom.

It means the window is so big it's not displaying within the screen. AS this window is not like an normal window, you probably cannot move it in order to grab sides to shrink , so you need to reduce the pixel size being used by the laptop. That means increasing the screen resolution.

I do not know what you are currently using, so can you provide some info. In Windows search type : screen resolution Select 'Change the resolution of the display'

It will show you 'Scale and Layout' - 100% is normal. What are you using? Display resolution: example 1920 x 1080 is typical. What are you using?