
All bookmarks, history and passwords lost with Windows11 update. Microsoft help is useless
Microsoft's Windows11 upgrade removed all Bookmarks, history and passwords. I tried ALL their 'resolutions' Now they claim this is a browser issue. So, can you help?
Все ответы (1)
HI Debbie, two thoughts:
(1) When you started Firefox, did it mention having to create a new profile? Either way, please try the steps in the first section of this article: Recover lost or missing Bookmarks
(2) Did the upgrade create a folder named
C:\Windows.old
If so, that's usually a temporary folder which gets deleted after 28 days.
Turn on viewing of hidden files and folders --
-- and explore up the path to
C:\Windows.old\Users\<username>\AppData/Roaming\Mozilla\Firefox
Is there data there? If so, we can suggest how to restore this to the new locations.