Thunderbird crashes on startup, caused by Bitdefender
This problem started after the latest Firefox update was installed. I have looked in Thunderbird Solutions but with the only one that comes close to my problem the person was able to switch to a different profile. I don't have another profile that I can do that with. In another one the problem was solved with a bug fix in a newer version. I already have the newest version. ??? Please help.
Изменено Wayne Mery
Выбранное решение
The crash is caused by Bitdefender anti-virus, but at this time it's unclear whether Thunderbird can do something about it. You may want to complain about it to Bitdefender and hope they're going to fix it. Or get rid of Bitdefender altogether and stick with Microsoft Defender.
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How can a Firefox update trigger a Thunderbird crash?
Maybe it didn't. How would I know? Just that it happened right after that.
Details from latest attempt to start Thunderbird: BuildID: 20241210220830 CrashTime: 1736550743 InstallTime: 1734113914 Crash ID: bp-0b980066-ac5a-4bdb-99d1-224810240210
> BuildID: 20241210220830
That build is from Dec 10, 2024 which would be 128.5.2
> Crash ID: bp-0b980066-ac5a-4bdb-99d1-224810240210
That crash ID would be from Feb 10, 2024, which is gone, aged off our crash systems.
My mistake. I sent the wrong info. The Crash ID with today's date is Crash ID: bp-fbb64394-1578-41ed-bc12-5d13d0250111
Выбранное решение
The crash is caused by Bitdefender anti-virus, but at this time it's unclear whether Thunderbird can do something about it. You may want to complain about it to Bitdefender and hope they're going to fix it. Or get rid of Bitdefender altogether and stick with Microsoft Defender.
Thank you. I have contacted Bitdefender.
baturky said
Thank you. I have contacted Bitdefender.
The crash should be gone with newer, current versions of Thunderbird.