Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Can't login to browser profile after changing email

  • 2 ответа
  • 3 имеют эту проблему
  • 181 просмотр
  • Последний ответ от yckmciaiy
  • Решено

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

Выбранное решение

For some reason it later switched to requesting code from 2FA, which worked :shrug:

Прочитайте этот ответ в контексте 👍 1

Все ответы (2)

Login with new email specifically fails after entering confirmation code from mail box

Выбранное решение

For some reason it later switched to requesting code from 2FA, which worked :shrug: