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Messages going to trash, then disappear

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  • Последний ответ от musiclady1949

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How do I prevent messages from being deleted before they go to my trash folder? Sometimes I want to recover them. Thanks.

How do I prevent messages from being deleted before they go to my trash folder? Sometimes I want to recover them. Thanks.

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musiclady1949 said

I'm sorry but there's no option to unsubscribe. I attached a screenshot

The image you posted shows you are selecting the 'Trash' folder which is a subfolder in the 'Inbox' If you look above the Inbox - you see the name of the comcast mail account.

I said: Right click on the comcast mail account name in Folder Pane and select 'Subscribe'

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Все ответы (20)

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I can only speak for Gmail, as that is a setting done on the website forGmail.

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It's not GMail. I don't understand your answer. This is Thunderbird to which I'm referring.

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Stop holding the shift key while deleting is all I have to offer. The keyboard shortcut to bypass the trash/deleted folder is to hold shift while the delete occurs. ie shift+Delete

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But "Stop holding the shift key while deleting"? I've been doing that for years. Why all of a sudden does the trash folder come up empty? The folder is there but no e-mail are in it.

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BTW, the trash folder only shows under "local folders". I don't know if that makes a difference. I think there used to be a trash folder somewhere else in the list of folders. Thanks.

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My Gmail content was, if you were referring to a Gmail account there is a website setting that causes Thunderbird to delete immediately. Obviously, not relevant to your situation. On your comment, there are normally trash folders for each account.

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@david, what is the website that I can go to to undo that setting? I never set it to delete all the trash in the first place so have no idea why it's happening. Thanks.

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That comment of mine was only regarding Gmail, and you're not using that. So, I don't know what you're seeking.

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I use a comcast address. Can you help with that? Is the problem only specific to Comcast? Thanks.

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What are your settings for trash? You might try changing them to something else.

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How do I find the settings? I may have mentioned that I didn't knowingly change anything. This just happened by itself. Thanks.

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- click 'account settings' - for that account, click 'server setting'

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Hmm... when I go to "move it to this folder" the trash folder isn't there. Is there a way to add it? Thanks. OH,, I do see that empty trash on exit is checked. I'll uncheck it and see what happens. Thanks!

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I created a trash folder but the deleted messages are not going there. Here's a screenshot. Did I do the right thing? Thanks again for all of your help!

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Ok, I did some searches on the xfinity site and deleting messages seems an active topic. When you delete a messages, what happens to it?

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It disappears. As I said, they used to go into the trash folder. But then the trash folder disappeared also. I'm in a quandary. thanks.

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I suggest checking the xfinity forum, as that issue appears there in several places.

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They weren't able to help me either! 😟

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Does the trash folder appear on the account? When you log onto the xfinity website, are messages there in trash? Suggestion: change the setting to move trash to Local Folders trash instead of the trash folder on your account . See if that works.

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No. As I stated previously, it just disappeared. I had to create a new one and direct the deleted e-mails to go to that folder. I don't know why it happened in the first place.

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