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Tab crash errors

  • 7 ответов
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  • Последний ответ от Gareth Roberts

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I have just started to encounter Tab Crash errors in FireFox. FireFox usually loads with no problems and runs OK for several minutes, with several Tabs open; but then will start to reprot Tab Crash errors when trying to open new or already open pages. I have tried following the steps on the online support: using latest versions of Firefox and Windows drivers; checked for spyware and malware; opened Firefox in Troubleshooting mode - the errors still occur, even in Troubleshooting mode.

I have one submitted crash report; ID bp-39f08be2-f4d8-486f-87d5-b69ef0240607

very grateful for any help or advice

Gareth

I have just started to encounter Tab Crash errors in FireFox. FireFox usually loads with no problems and runs OK for several minutes, with several Tabs open; but then will start to reprot Tab Crash errors when trying to open new or already open pages. I have tried following the steps on the online support: using latest versions of Firefox and Windows drivers; checked for spyware and malware; opened Firefox in Troubleshooting mode - the errors still occur, even in Troubleshooting mode. I have one submitted crash report; ID bp-39f08be2-f4d8-486f-87d5-b69ef0240607 very grateful for any help or advice Gareth

Все ответы (7)

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You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.

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Thanks but no joy. I set up a new profile (without transfering any files, bookmarks etc); but experienced exactly the same problems. The FireFox home page seemed to load OK, but any other search or page link created a Tab crash error.

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It looks like IBM Trusteer is injecting their DLL into Firefox, and that creates some problems.

Go to about:third-party and try to disable crashing DLLs, if there's any.

https://hacks.mozilla.org/2023/03/letting-users-block-injected-third-party-dlls-in-firefox/

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Note that the crash report is from CrashTime : Sun, Sep 24 2023 13:16:56 GMT with Firefox 117.0.1 Crash Report [@ AsyncShutdownTimeout | places.sqlite#1: waiting for clients | places.sqlite#1: History.jsm: update (8) ]

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No joy. There are no flagged crashing third-party DLLs. I tried blocking IBM Trusteer DLL and restarted FireFox; but still getting same problem.

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Try to start Firefox in Troubleshoot Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

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I've run Firefox in Troubleshoot Mode, but with the same crash error.

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