Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Outdated version of Firefox listed at >Installed Apps<

  • 3 ответа
  • 0 имеют эту проблему
  • 1 просмотр
  • Последний ответ от Jed

more options

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefox listed at [Settings/Installed Apps] and [Control Panel/Uninstall or remove apps] on my Win11 23H2 22631.3593 (screenshot attached).

In order to get rid of outdated items from the list, I need to reinstall Firefox completely, but the same thing is happening with every update of Firefox.

Is there a way to resolve this and why is this happening?

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefox listed at [Settings/Installed Apps] and [Control Panel/Uninstall or remove apps] on my Win11 23H2 22631.3593 (screenshot attached). In order to get rid of outdated items from the list, I need to reinstall Firefox completely, but the same thing is happening with every update of Firefox. Is there a way to resolve this and why is this happening?
Приложенные скриншоты

Все ответы (3)

more options

That list is from the Windows Registry, and the installer (update installer or full installer) should update the Registry when it replaces the old version. I don't know why that fails occasionally for some and every time for you. Maybe some kind of permission/privilege issue?? Hopefully another support volunteer has a suggestion on how to check for that or rule that out.

Полезно?

more options

What security software do you have in case that is interfering?

Полезно?

more options

I only use MalwareBytes.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.