Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

google does not stay signed in

  • 1 ответ
  • 0 имеют эту проблему
  • 33 просмотра
  • Последний ответ от cor-el

more options

I have been using Windows 10 with Firefox browser and Google/Gmail for many months. I also have been using Norton 360 and other Norton programs for many years. A few days ago, I updated Norton Utilities Ultimate and after update ran it for standard options. Before that update, I could start Google and still be signed in and start Gmail and still be signed in. Now, whenever I close Gmail or Google, I have to sign in whenever I start Google/Gmail. I tried to get help from Norton (see attached chat printout), but they said it was not a Norton problem and to contact Google. When I researched the problem with Google, it indicated that the problem was related to cookies but did not help correct it. I tried Firefox Help and could not find any useful information. I then changed to Google Chrome browser; that works and I can start and stop Google and Gmail and remain signed in. If I go back to Firefox, I still have to sign in every time I start Google. Appears to me to be Firefox or Firefox setting problem. Help!! Gordon gordonandpatti@gmail.com

I have been using Windows 10 with Firefox browser and Google/Gmail for many months. I also have been using Norton 360 and other Norton programs for many years. A few days ago, I updated Norton Utilities Ultimate and after update ran it for standard options. Before that update, I could start Google and still be signed in and start Gmail and still be signed in. Now, whenever I close Gmail or Google, I have to sign in whenever I start Google/Gmail. I tried to get help from Norton (see attached chat printout), but they said it was not a Norton problem and to contact Google. When I researched the problem with Google, it indicated that the problem was related to cookies but did not help correct it. I tried Firefox Help and could not find any useful information. I then changed to Google Chrome browser; that works and I can start and stop Google and Gmail and remain signed in. If I go back to Firefox, I still have to sign in every time I start Google. Appears to me to be Firefox or Firefox setting problem. Help!! Gordon gordonandpatti@gmail.com

Все ответы (1)

more options

Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.