Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

I have a Trojan in my Mozilla/Firefox files - preventing the completion of the normal 'Backup' process.

  • 3 ответа
  • 3 имеют эту проблему
  • 24 просмотра
  • Последний ответ от cor-el

more options

I have a Trojan:HTML/Phish!pz - that is preventing my MS Backup completion.

...AppData\Local\Mozilla\Firefox\Profiles\76v4fpr5.default-release-1697121488518\cache2\entries\049E76616F10B0815855BCAA49ABC3C7EBA41C87049E76616F10B0815855BCAA49ABC3C7EBA41C87

File that has the Trojan : 049E76616F10B0815855BCAA49ABC3C7EBA41C87049E76616F10B0815855BCAA49ABC3C7EBA41C87

This file should not be in the Mozilla firefox file directories There is also no application that have added the trojan.

I have a Trojan:HTML/Phish!pz - that is preventing my MS Backup completion. ...AppData\Local\Mozilla\Firefox\Profiles\76v4fpr5.default-release-1697121488518\cache2\entries\049E76616F10B0815855BCAA49ABC3C7EBA41C87049E76616F10B0815855BCAA49ABC3C7EBA41C87 File that has the Trojan : 049E76616F10B0815855BCAA49ABC3C7EBA41C87049E76616F10B0815855BCAA49ABC3C7EBA41C87 This file should not be in the Mozilla firefox file directories There is also no application that have added the trojan.

Все ответы (3)

more options

This is explained in bug 1872395.

Please remove cache2 folder.

more options

Microsoft Defender has been the only scanner reporting this alleged Trojan in the Cache folder for a while now. Check for definitions updates if any in your scanner.

You are not infected if this was only found in the Cache folder as it is harmless if left alone there. It will either get overwritten over time as Cache gets used or deleted if you clear the Cache. https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

This old KB article was for older versions of Firefox in mind with the settings, however still relevant. https://support.mozilla.org/en-US/kb/Firefox%20cache%20file%20was%20infected%20with%20a%20virus

more options

Note that this could be a problem with creating the backup while Firefox is running by using a special ShadowCopy technique that takes a snapshot of the current state, you can never be sure that restoring such a backup would work properly as the disk cache is updated extensively and the cache index files may only be written to the hard drive when you close Firefox, so there is likely a mismatch/inconsistency.

There is no real need to backup data stored in the secondary profile location in "AppData\Local" as only the disk cache and other temporary is stored there. The main profile folder with your personal data like bookmarks and logins is stored in "AppData\Roaming".