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Desperately need help with this 'access denied' message

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  • Последний ответ от cor-el

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Last night I was on the 'Next.co.uk' website - I remember having to set up a new password because I had forgotten my old one, they sent a link to change it and then everything went wrong. I kept getting the message shown in the attached screenshot. This was on Firefox, tried Chrome and Safari using my Macbook Pro - same message came up again and again. Then tried my phone, same thing. Tried my husband's laptop, same again. I've read several articles but it's so complicated. I tried clearing the cookies & data for the website but it's still there. I'm not using a VPN.

I've also noticed a changed with my emails too, I used to be able to click on a link within my email and it would take me directly to a website but now I just get a blank firefox page.

Please can anyone help - I wanted to return an item to 'Next' but can't do it online as can't get onto their website.

Last night I was on the 'Next.co.uk' website - I remember having to set up a new password because I had forgotten my old one, they sent a link to change it and then everything went wrong. I kept getting the message shown in the attached screenshot. This was on Firefox, tried Chrome and Safari using my Macbook Pro - same message came up again and again. Then tried my phone, same thing. Tried my husband's laptop, same again. I've read several articles but it's so complicated. I tried clearing the cookies & data for the website but it's still there. I'm not using a VPN. I've also noticed a changed with my emails too, I used to be able to click on a link within my email and it would take me directly to a website but now I just get a blank firefox page. Please can anyone help - I wanted to return an item to 'Next' but can't do it online as can't get onto their website.
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"You don't have permission to access..." errors are characteristic of a firewall that protects the server against misuse and this firewall thinks something is suspicious about the HTTP request. If you use a proxy or VPN, try to use a direct connection. Select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

  • Settings -> General -> Network -> Connection -> Settings

You can try to clear the Cache and remove the Cookies for websites that cause problems via the padlock button or via "3-bar" Firefox menu button (Settings) to see if that fixes it.

I've seen cases where having enabled Resist Fingerprinting was causing this issue.

Start Firefox in Troubleshoot Mode to check if an extension is causing the problem.

If this all doesn't work, try "Forget About This Site" in the right-click context menu of an history item. Note that this removes saved passwords for this website as well.