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Android app stopped working

  • 8 ответов
  • 2 имеют эту проблему
  • 56 просмотров
  • Последний ответ от Paul

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No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen doesn't help. It's literally unusable since a week or more back. I might try resetting but I really shouldn't have to, and there is nothing to say this won't happen again.

See attachment, this is what every website looks like for me.

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen doesn't help. It's literally unusable since a week or more back. I might try resetting but I really shouldn't have to, and there is nothing to say this won't happen again. See attachment, this is what every website looks like for me.
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Все ответы (8)

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Hi

Does switching between two tabs fix the problem?

Does switching to another app and then back to Firefox for Android fix the problem?

Do you have Android dark mode enabled?

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Switching between tabs does not work. I also closed all tabs now and opened a new one. Doesn't help. Switching to another app and back to Firefox doesn't help. Like I mentioned before I've also tried to close the app and restart it but no success. Yes, I have dark mode enabled. I disabled it temporarily to see if it solves the problem. It does not.

Do you have any other suggestions?

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Are you opening Firefox for Android from the icon or a link from another app?

We are trying to establish what is happening to try uo get a solution. How would you judge your tech/IT skills? Would you be comfortable working with our developers to help fix this?

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It doesn't matter if I open it from the app launcher or from another app such as Relay (a Reddit app).

I work as a software engineer so I'm comfortable talking to other developers.

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Hi Simon, thank you.

Our developers are working on the bug over at our bug tracking site at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1840665

You will need to set up an account, but please add a a comment with what you are experiencing and that you have been pointed in their direction from me on the support team to the bug and I am sure they would welcome your assistance.

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Thank you. I'll monitor the thread and contribute in any way I can.

Изменено Simon

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Thank you for your help.

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Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.