Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Xfinity Discovery Hub attached to Firefox default browser

more options

When Firefox default browser goes on it has Xfinity Discovery Hub attached to it and it over rides Firefox. How do you correct?

When Firefox default browser goes on it has Xfinity Discovery Hub attached to it and it over rides Firefox. How do you correct?

Все ответы (2)

more options

That would be something that you should contact Xfinity support as to why it's doing that change?

more options

Hi, could you explain this problem in more detail? Specifically:

(A) Has the Xfinity page taken over as the home page? To test, launch a new window using Ctrl+N. If you always get Xfinity, then you may need to change your home page setting. See: How to set the home page.

Sometimes an add-on takes over the home page. Usually, there's an option on that Settings page to take back control but, just in case, I'll also mention how to review add-ons below the line.

(B) Has the Xfinity page taken over as the new tab page? By that I mean the page displayed when you press Ctrl+T to launch a new tab. That usually is an add-on issue; more comments below the line.

(C) Has Xfinity taken over as your default search engine? The default search engine is the one that Firefox says it will use in the top row of the drop-down if you type some text like search this' in the address bar. To change that, see: Change your default search settings in Firefox.

If your default search engine lists the one you want to use but results show up on a different site, an add-on might be hijacking your searches. Further discussion below.

(D) Something else is happening... let us know what you're seeing.


Add-on Cleanup

You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.

If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:

Then cast a critical eye over the list below that heading. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove). For your privacy and security, don't let mystery programs linger here.

If your Add-ons page is blocked or has blank lists:

Restart Firefox in its Troubleshoot Mode to temporarily deactivates all extensions so they can't interfere. You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Then return to the Add-ons page to resume cleanup. Any improvement?