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cannot access etrade.com. just started getting this problem. can access it just fine with Chrome.

  • 5 ответов
  • 1 имеет эту проблему
  • 3 просмотра
  • Последний ответ от Jim Williams

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cannot access etrade.com. just started getting this problem. can access it just fine with Chrome.

cannot access etrade.com. just started getting this problem. can access it just fine with Chrome.

Выбранное решение

Malwarebytes browser guard was problem. Disabled it and now can get there. Will complain to them about it. Thanks.

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Все ответы (5)

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Hi

What happens when you try to access that site? Is there any error message?

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Nothing. I cannot get into the site. Just keeps trying.

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Still having this problem. Maybe just should switch to Chrome.

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
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Выбранное решение

Malwarebytes browser guard was problem. Disabled it and now can get there. Will complain to them about it. Thanks.