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Sending of the message failed: connecting to Outgoing server (SMTP) failed

  • 1 ответ
  • 1 имеет эту проблему
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  • Последний ответ от gfranzese

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Hi,

Today I'm having a problem with two of the four Outgoing servers I use. In both cases, I get the following Error Message:

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) <name.of.the.server> failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I know that both servers are working because 1) I am the only one using them with this problem, 2) if I use the webmail application of both servers, I do not have the problem.

I tried the Safe Mode, but the problem persists.

I check the passwords and the Outgoing servers settings and they are all OK.

I restarted the computer (MacBook Air Retina, 13-inch, 2019).

What shall I do to fix the problem?

Thank you (More information below).

Detailed information:

My mail provider 1: office365.com My mail provider 2: mpg.de

ISP: mpg.de

No firewall (I guess)

No antivirus

Operating system and version: Mac OS Ventura 13.0.1

Thunderbird version: Thunderbird 102.8.0 (64-bit)

Screenshot of my SMTP settings with my user id obscured:

 Application Basics
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   Version: 102.8.0
   Build ID: 20230214184313
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:102.0) Gecko/20100101 Thunderbird/102.8.0
   OS: Darwin 22.1.0 Darwin Kernel Version 22.1.0: Sun Oct  9 20:14:54 PDT 2022; root:xnu-8792.41.9~2/RELEASE_X86_64
   OS Theme:
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   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 16.0 GB
   Disk Space Available: 23.5 GB
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3
   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, 3, OAuth2
     OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true
   account7:
     INCOMING: account7, , (imap) mbox.cert.legalmail.it:993, 3, 3
     OUTGOING: , sendm.cert.legalmail.it:465, 3, 3, true
   account9:
     INCOMING: account9, , (imap) outlook.office365.com:993, 3, OAuth2
     OUTGOING: , smtp.office365.com:587, 2, OAuth2, true
   account11:
     INCOMING: account11, , (imap) idefix.pks.mpg.de:993, 3, 3
     OUTGOING: , idefix.pks.mpg.de:587, 2, 3, true
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Hi, Today I'm having a problem with two of the four Outgoing servers I use. In both cases, I get the following Error Message: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) <name.of.the.server> failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. I know that both servers are working because 1) I am the only one using them with this problem, 2) if I use the webmail application of both servers, I do not have the problem. I tried the Safe Mode, but the problem persists. I check the passwords and the Outgoing servers settings and they are all OK. I restarted the computer (MacBook Air Retina, 13-inch, 2019). What shall I do to fix the problem? Thank you (More information below). Detailed information: My mail provider 1: office365.com My mail provider 2: mpg.de ISP: mpg.de No firewall (I guess) No antivirus Operating system and version: Mac OS Ventura 13.0.1 Thunderbird version: Thunderbird 102.8.0 (64-bit) Screenshot of my SMTP settings with my user id obscured: Application Basics Name: Thunderbird Version: 102.8.0 Build ID: 20230214184313 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:102.0) Gecko/20100101 Thunderbird/102.8.0 OS: Darwin 22.1.0 Darwin Kernel Version 22.1.0: Sun Oct 9 20:14:54 PDT 2022; root:xnu-8792.41.9~2/RELEASE_X86_64 OS Theme: Rosetta Translated: false Multiprocess Windows: 0/0 Fission Windows: 0/0 Enabled by default Remote Processes: 1 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Memory Size (RAM): 16.0 GB Disk Space Available: 23.5 GB Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, 0, 3 account5: INCOMING: account5, , (imap) imap.gmail.com:993, 3, OAuth2 OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true account7: INCOMING: account7, , (imap) mbox.cert.legalmail.it:993, 3, 3 OUTGOING: , sendm.cert.legalmail.it:465, 3, 3, true account9: INCOMING: account9, , (imap) outlook.office365.com:993, 3, OAuth2 OUTGOING: , smtp.office365.com:587, 2, OAuth2, true account11: INCOMING: account11, , (imap) idefix.pks.mpg.de:993, 3, 3 OUTGOING: , idefix.pks.mpg.de:587, 2, 3, true Libraries Library Status Expected minimum version Version in use Path RNP (OpenPGP) OK 0.16.2 0.16.2+git20220922.298ad98b.MZLA /Applications/Thunderbird.app/Contents/MacOS/librnp.dylib Calendar Settings gfranzese@ub.edu Name Value Name: Type: owl Disabled: true Username: URI: Refresh Interval: Read-only: Suppress Alarms: Cache Enabled: iMIP Identity: id5 iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: Task Supported: Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: Home Name Value Name: Type: storage Disabled: Username: URI: Refresh Interval: Read-only: Suppress Alarms: Cache Enabled: iMIP Identity: id5 iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: true Event Supported: Task Supported: Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: Crash Reports for the Last 3 Days Remote Processes Type: Count Web Content: 1 / 8 Add-ons Name Type Version Enabled ID Dizionario italiano dictionary 5.1 true it-IT@dictionaries.addons.mozilla.org General Catalan dictionary dictionary 3.0.5 true ca@dictionaries.addons.mozilla.org Spell checker for es-ES dictionary 3.2.7 true es-es@dictionaries.addons.mozilla.org Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Español (España) Language Pack locale 102.3.3buildid20221010.194951 true langpack-es-ES@thunderbird.mozilla.org United States English Spellchecker dictionary 8.1 false en-US@dictionaries.addons.mozilla.org FileLink Provider for Dropbox extension 7 false dropbox-cloudfile@darktrojan.net FileLink provider for WebDAV extension 5 false dav-cloudfile@darktrojan.net Grammar & Spell Checker — LanguageTool extension 6.0.5 false languagetool-mailextension@languagetool.org ImportExportTools extension 3.3.2 false {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Link in Tab extension 1.5 false juraj.masiar@gmail.com_LinkInTab Remove Duplicate Messages extension 0.1.14 false {12345678-1234-1234-1234-123456789abc} Security Software Type: Name Antivirus: Antispyware: Firewall: Graphics Features Compositing: WebRender Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: CGL IsWebglOutOfProcessEnabled: 1 WebGL 1 Driver Renderer: Intel Inc. -- Intel(R) UHD Graphics 617 WebGL 1 Driver Version: 4.1 INTEL-20.2.44 WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array 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OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: CGL IsWebglOutOfProcessEnabled: 1 WebGL 2 Driver Renderer: Intel Inc. -- Intel(R) UHD Graphics 617 WebGL 2 Driver Version: 4.1 INTEL-20.2.44 WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Target Frame Rate: 30 GPU #1 Active: Yes Vendor ID: 0x8086 Device ID: 0x87c0 RAM: 0 GPU #2 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: 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 Display0: 3840x2160@0Hz scales:2.000000|2.000000 Display1: 2880x1800@0Hz scales:2.000000|2.000000 DisplayCount: 2 Decision Log HW_COMPOSITING: available by default OPENGL_COMPOSITING: available by default WEBRENDER: available by default WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default WEBRENDER_PARTIAL: disabled by default: User disabled via pref WEBRENDER_SHADER_CACHE: disabled by default: Disabled by default WEBRENDER_OPTIMIZED_SHADERS: available by default WEBRENDER_ANGLE: available by defaultunavailable by env: OS not supported WEBRENDER_DCOMP_PRESENT: available by defaultdisabled by user: User disabled via prefunavailable by env: Requires Windows 10 or laterunavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU cannot be enabled in release or beta VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default Crash Guard Disabled Features Workarounds Failure Log Media Audio Backend: audiounit-rust Max Channels: 2 Preferred Sample Rate: 44100 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Microsoft Teams Audio Device MSLoopbackDriverDevice_ModelUID Microsoft Corp. Enabled None default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 48000, support: 48000 - 48000 15 - 4096 MacBook Air Speakers builtin-internal-mic|spk Apple Inc. Enabled All default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 44100 - 96000 774 - 4856 EV2785 AppleGFXHDA:0 Apple Inc. Enabled None default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 48000, support: 32000 - 48000 20 - 4101 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Microsoft Teams Audio Device MSLoopbackDriverDevice_ModelUID Microsoft Corp. Enabled None default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 48000, support: 48000 - 48000 15 - 4096 MacBook Air Microphone builtin-internal-mic|spk Apple Inc. 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Выбранное решение

The problem is no longer there! I did nothing more after my last message, but today I can send emails from any of my accounts without problems...

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Выбранное решение

The problem is no longer there! I did nothing more after my last message, but today I can send emails from any of my accounts without problems...