Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Two incompatible firefox windows occur at once.

more options

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks thing and imported it to the new pc.

Now.. I have all my bookmarks and everything appears great. Except whenever I open a link from say my work it opens a Mozilla window that doesn't have my bookmarks. When I try to combine the windows It doesn't let me. I am also scared of losing access to the Mozilla with my bookmarks as I work from home using those. (the desktop shortcut to Mozilla opens the one without all my work)

In the attached screenshot things to note, the bookmark bar available on left isn't there on the right. Additionally in the taskbar (bottom) it shows Mozilla in two distinctly separate icons. When two Mozilla windows are open, they share the same icon on the taskbar, these do not, which leads me to believe I have two incompatible versions existing next to each other.

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks thing and imported it to the new pc. Now.. I have all my bookmarks and everything appears great. Except whenever I open a link from say my work it opens a Mozilla window that doesn't have my bookmarks. When I try to combine the windows It doesn't let me. I am also scared of losing access to the Mozilla with my bookmarks as I work from home using those. (the desktop shortcut to Mozilla opens the one without all my work) In the attached screenshot things to note, the bookmark bar available on left isn't there on the right. Additionally in the taskbar (bottom) it shows Mozilla in two distinctly separate icons. When two Mozilla windows are open, they share the same icon on the taskbar, these do not, which leads me to believe I have two incompatible versions existing next to each other.
Приложенные скриншоты

Выбранное решение

In each Firefox, could you check the About Profiles page: type or paste about:profiles into the address bar and press Enter to load it. There usually will be at least two.

(1) What profile is this instance of Firefox using?

Look for This is the profile in use and it cannot be deleted.

(2) What other profiles are currently in use?

Look for This profile is in use in another application and it cannot be deleted.

Using these indicators, you should be able to figure out which profile is the main one that you WANT to use.

If THAT main profile has a "Set as default profile" button, go ahead and click that button so Firefox uses it to open external links. Hopefully that will sort this all out.

Success?

Прочитайте этот ответ в контексте 👍 1

Все ответы (2)

more options

Выбранное решение

In each Firefox, could you check the About Profiles page: type or paste about:profiles into the address bar and press Enter to load it. There usually will be at least two.

(1) What profile is this instance of Firefox using?

Look for This is the profile in use and it cannot be deleted.

(2) What other profiles are currently in use?

Look for This profile is in use in another application and it cannot be deleted.

Using these indicators, you should be able to figure out which profile is the main one that you WANT to use.

If THAT main profile has a "Set as default profile" button, go ahead and click that button so Firefox uses it to open external links. Hopefully that will sort this all out.

Success?

Изменено jscher2000 - Support Volunteer

Полезно?

more options

I edited that a bit because some of the plural words should have been singular...

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.