Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Primary Password 9 times on Mac

  • 4 ответа
  • 1 имеет эту проблему
  • 162 просмотра
  • Последний ответ от TheTrotsky
  • Архивировано

TheTrotsky
TheTrotsky

I've just downloaded Thunderbird v102 and now, when I start up Thunderbird, it repeatedly asks me to enter the primary password (it appears to be for every account that I have; I have 9 email accounts that I monitor). I've tried deleting and resetting the primary password but no avail. Is there a fix?

I've just downloaded Thunderbird v102 and now, when I start up Thunderbird, it repeatedly asks me to enter the primary password (it appears to be for every account that I have; I have 9 email accounts that I monitor). I've tried deleting and resetting the primary password but no avail. Is there a fix?

Изменено Wayne Mery

Все ответы (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Does starting in safe mode help? On Mac, Hold down option while starting.

TheTrotsky
TheTrotsky Задавший вопрос

Tried running in safe mode. Same problem.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

That's odd. I see two asks on my Mac, which is expected given the longstanding bug.

But you are not alone. See https://bugzilla.mozilla.org/show_bug.cgi?id=1772571 Did you set mail.password_protect_local_cache to true?

TheTrotsky
TheTrotsky Задавший вопрос

I didn't find this suggested fix when I originally searched the web. It helps, I now only have to enter the primary password twice, but it doesn't completely fix the problem.