Hi

Do you have any add-ons installed?

Is it just this page where this happens?

Hello I do have an ad blocker, but turned it off and it still occurred. It happens with this and other links with Firefox and Ecosia browsers. I thought it was the site specifically, but can access it on my laptop. Thank you for your help!

Are you using Wi-fi or mobile data?

Wi Fi

Is this over your WiFi at home or is it at school or a place of work?

Hello. It is a home wi-fi. Is there a time when you are online so that we can speak more directly?

Hi

We do not provide telephone or direct chat support, but you may wish to ask in the Firefox for Android Matrix channel. Please head to https://chat.mozilla.org/ and look for the #firefox-android:mozilla.org channel.

Will do. Thank you.

No problem, I hope that the team there can help.