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Saved files cause crash

  • 7 ответов
  • 1 имеет эту проблему
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  • Последний ответ от FredMcD

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Saved pdf files open in Firefox not Adobe and Firefox crashes.

Все ответы (7)

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In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Report ID Date Crashed 2407e3fe-ecc2-4827-804d-0072fe165e09 2022-01-29, 12:59 p.m. 48fc1c66-bb8b-4eba-9f0a-c5db09355cfd 2022-01-28, 2:02 p.m. c80746b5-e910-4add-9172-6338913a226b 2022-01-25, 12:06 p.m. acbb73a3-a6a2-46ef-948a-9f999e91ee4e 2022-01-25, 11:41 a.m. cd1300ab-4fcc-43e8-bc05-88243c7e2b43 2022-01-25, 11:41 a.m. 44d663d0-091e-41bc-a38e-8d5f65e05049 2022-01-23, 11:50 a.m. 6cf3972c-015d-4325-9f73-22e5ebb6a68f 2022-01-22, 12:26 p.m. 917a4f2c-73aa-49ac-956f-bc38e69a192f 2022-01-22, 12:25 p.m. 52c87bbd-7afc-4d44-8b3f-350b8e1e454a 2022-01-11, 5:00 p.m. 01cd2dae-080b-45d9-99d6-8093d79bb468 2022-01-11, 10:42 a.m.

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FredMcD said

Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

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When I try to submit the error reports it indicates “Failed”

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There is a problem opening pdf files on your computer in a reader other than Firefox. https://bugzilla.mozilla.org/show_bug.cgi?id=1733362

As you will see from that report, changing a preference is the remedy. Change the following to true: pdfjs.disabled

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When a crash report fails to submit, it means the servers decided they don’t need that report.

About:Throttling “You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." ++++++++++++++++++++++++++++++++++++++++++++++++++++ Bug 1662317 About Throttling Steps to reproduce:

My Firefox crashed but did not submit the crash report.

Actual results:

I tried to manually send the report, and the system gave me the message: About Throttling

Expected results:

If Mozilla does not need the report, I, the user, still want to know what happened. How else can I fix or understand what went wrong?

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