Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

''<p>cadeproctor [[#question-1365218|said]]</p>'' <blockquote>not write a public forum post.... </blockquote> Mozilla does not have the resources to have the call centres that would be needed to provide one on one support by email, chat or phone for a free to download and use desktop web browser and not to mention Mozilla's other products. It is generally the paid for software that you can get one on one support for because you well paid for it. You can discuss your issue(s) here or at r/firefox reddit or even at the independent forums.mozillaZine.org