firefox crashes on startup
HI I am using win 10 with the latest version of firefox. Yesterday when I booted into windows and started firefox it promptly crashed. I had made no changes either to the system or firefox in several days. Since then I have been unable to get it started except in safe mode and am therefore unable to enter troubleshoot mode. I tried my previous restore points but system restore failed with each one. I have run malewarebytes, adwcleaner and a couple of other programs but they all found nothing. My drivers are all up to date. As a last resort I did a clean uninstall of firefox and manually deleted the firefox folder. I downloaded a new installer from your site only to find that it crashed during install. However, using safemode, I did get it installed but it still crashes in normal mode. Below I've listed the last two crash ID's from the old version as well as the ID from the new one. bp-08805de5-865c-4c55-af1f-c79720211123 old installation bp-d76380c7-9f34-467e-a347-34a180211123 old installation
bp-a09ec77d-868b-4670-a455-ed2d60211124 from new installation
I would be grateful for any help as Firefox is the only browser I tolerate on my OS. If you need any further information I would be happy to oblige.
Thanks
Выбранное решение
communication2go said
. . . unable to get it started except in safe mode and am therefore unable to enter troubleshoot mode.
Safe Mode is now called Troubleshoot Mode
Product Firefox
Release Channel release
Version 94.0.2
Build ID 20211119140621 (2021-11-19)
'from new installation' bp-a09ec77d-868b-4670-a455-ed2d60211124 Signature: PR_Write | mozilla::net::PollableEvent::Signal
Uptime 1 seconds
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
mbae64.dll = Malwarebytes Anti-Exploit
KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd
aswJsFlt.dll = avast!
snxhk.dll = avast!
This is for Sumo's Related Bugs 1501362 RESOLVED WORKSFORME Crash in PR_Write | mozilla::net::PollableEvent::Signal with Eset and Zemana Anti-Keylogger ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 'old installation' bp-d76380c7-9f34-467e-a347-34a180211123 = Uptime 1 seconds bp-08805de5-865c-4c55-af1f-c79720211123 = Uptime 0 seconds
Signature: PR_Write | mozilla::net::PollableEvent::Signal
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd
aswJsFlt.dll = avast!
snxhk.dll = avast!
guard64.dll = Internet Security Essentials = COMODO
This is for Sumo's Related Bugs 1501362 RESOLVED WORKSFORME Crash in PR_Write | mozilla::net::PollableEvent::Signal with Eset and Zemana Anti-Keylogger
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Выбранное решение
communication2go said
. . . unable to get it started except in safe mode and am therefore unable to enter troubleshoot mode.
Safe Mode is now called Troubleshoot Mode
Product Firefox
Release Channel release
Version 94.0.2
Build ID 20211119140621 (2021-11-19)
'from new installation' bp-a09ec77d-868b-4670-a455-ed2d60211124 Signature: PR_Write | mozilla::net::PollableEvent::Signal
Uptime 1 seconds
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
mbae64.dll = Malwarebytes Anti-Exploit
KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd
aswJsFlt.dll = avast!
snxhk.dll = avast!
This is for Sumo's Related Bugs 1501362 RESOLVED WORKSFORME Crash in PR_Write | mozilla::net::PollableEvent::Signal with Eset and Zemana Anti-Keylogger ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 'old installation' bp-d76380c7-9f34-467e-a347-34a180211123 = Uptime 1 seconds bp-08805de5-865c-4c55-af1f-c79720211123 = Uptime 0 seconds
Signature: PR_Write | mozilla::net::PollableEvent::Signal
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd
aswJsFlt.dll = avast!
snxhk.dll = avast!
guard64.dll = Internet Security Essentials = COMODO
This is for Sumo's Related Bugs 1501362 RESOLVED WORKSFORME Crash in PR_Write | mozilla::net::PollableEvent::Signal with Eset and Zemana Anti-Keylogger
These programs; Malwarebytes, AntiLogger, avast!, Internet Security Essentials
Make sure all software is up to date. Not just the above. If the problem continues, disable all of the above.
Then reboot the computer.