Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

My laptop died, I've got a new one, but Firefox Sync won't bring bookmarks & others into the new laptop

  • 10 ответов
  • 1 имеет эту проблему
  • 25 просмотров
  • Последний ответ от Bithiah

more options

Hello! As said, my laptop died suddenly a day ago. I had Firefox Sync activated. I have now installed Firefox in the new machine, logged into Sync but Sync is not syncing anything. Not even being able to "see" that I had a laptop before.

Any options to bring back my bookmarks?

Все ответы (10)

more options

Hey there!

Please see the following link for Firefox sync troubles:

https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips

Hope I helped!

Kind regards,

Bithiah

more options

Hi Bithiah, saddly it doesn't. The standard tips presume there is at least one computer "on" and connected to Sync. In my case, the only one "alive" is the new one.

more options

Then I guess I really can’t help you with that. Sorry!

more options

Hey there!

If your problem is solved, please mark an answer as a solution to let others know this thread is finished. Thanks!

Kind regards,

Bithiah

more options

Hi Bithiah, the problem has not been resolved and this is still a prolem for me. Given that there was no other active Firefox browser with this account configured, all markups have been lost apparently. If there is no solution and this is the way it works, would be interesting for all to know.

Thanks, Eduardo.

more options

Hi Eduardo!

I really believe there isn't a solution to this. Please keep me posted on how things on your computer go. If it gets really bad, I would have to escalate this problem.

Kind regards,

Bithiah

more options

Hey there!

If your problem is fixed, please mark an answer as the solution to let others know that this question is solved. Thank you!

Kind regards,

Bithiah

more options

Hi Bithiah, as you stated, there is no solution to this. As I understand it, Firefox does not store the bookmarks & passwords centrally so if all the devices with a given account disappear, bookmarks & passwords are lost once a new device logs in with that same account.

Being that correct, this problem has no "solution".

Изменено eduardogulias

more options

Laptop died. What does that mean? Can you take old hard drive out and put it in a usb external case or put the old drive in the new laptop?

more options

Hey there!

If your problem is solved, please mark an answer as a solution to let others know this thread is finished. Thanks!

Kind regards,

Bithiah