Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Crash issue

  • 4 ответа
  • 1 имеет эту проблему
  • 25 просмотров
  • Последний ответ от benjaminvandiepen

more options

Hello team,

My firefox has a crash issue. I'm running on Macbook Pro OSX Big Sur 11.6

My issue has happened on other osx versions as well .

My browser will crash with no warning. When this happens, all of my windows are forgotten when I reopen. I've read common issues and I don't find any problems with plugins or anything like that. Also, I have to reset my search engine to google, because for some reason the crash screws up my default search engine.

When I close firefox myself and reopen, it remembers all of my settings, including history and previous session windows, and search engine preference.

Any insight? Thank you,

Ben

Все ответы (4)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Полезно?

more options

This doesn't help, as the crashes that are happening to not appear to be recorded by Firefox. The crashes that show in the crash report are older. Submitted Crash Reports Report ID Date Submitted bp-7b0699c4-60a9-4ad9-96e6-9495e0211107 11/7/21 12:58 PM bp-397de102-1534-4cf8-ba9a-1a6420211107 11/7/21 12:58 PM bp-f427f484-a77f-487f-b33f-041410211107 11/7/21 12:58 PM bp-1335e807-a57e-4ba2-ba8e-3f52e0211107 11/7/21 12:58 PM

Изменено cor-el

Полезно?

more options

I called for more help.


Are you saying there are crash reports that can not be submitted?


When a crash report fails, it means the servers decided they don’t need that report.

“You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." ++++++++++++++++++++++++++++++++++++++++++++++++++++ Bug 1662317 About Throttling Steps to reproduce:

My Firefox crashed but did not submit the crash report.

Actual results:

I tried to manually send the report, and the system gave me the message: About Throttling

Expected results:

If Mozilla does not need the report, I, the user, still want to know what happened. How else can I fix or understand what went wrong?

Полезно?

more options

Thanks for your help.

To be clear, there is no crash report at all. My browser fails. Then either it reopens itself, or I have to manually reopen. When it reopen, it opens up to a blank 'home' page, which was reset to the default. There is no notice of a crash report either during or after the crash. My last session is lost, and my search engine preferences are reset to default.

B

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.