Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Firefox is crashing the past 2 days

  • 3 ответа
  • 1 имеет эту проблему
  • 5 просмотров
  • Последний ответ от cor-el

more options

Every time I need to have an attachment to my email and I go to find that attachment, Firefox is crashing. Any ideas? Just today I upload the latest version of Firefox but that did not help. I use Window 10 and all my things are up to date as far as I can tell. With gratitude, Anne-Marie

Все ответы (3)

more options

Hi, Never mind. I tested it with a different browser and it is the same thing. So it is not Firefox problem but the platform I am using for email purposes. I am sorry, I should have check that first. Anne-Marie

Полезно?

more options

amie2013 said

Every time I need to have an attachment to my email and I go to find that attachment, Firefox is crashing.

amie2013 said

Hi, Never mind. I tested it with a different browser and it is the same thing.

Can you give more details on the problem?

Please provide a public link (no password) that we can check out. No Personal Information Please !


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Полезно?

more options

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.