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Lost passwords

  • 3 ответа
  • 1 имеет эту проблему
  • 29 просмотров
  • Последний ответ от sheikhaamir2014

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Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Выбранное решение

Are there errors reported from the JSON viewer if you open logins.json in a Firefox tab ?

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete/update of a password. You can check if you can find this logins-backup.json file in the profile folder or in a backup.

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Все ответы (3)

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Выбранное решение

Are there errors reported from the JSON viewer if you open logins.json in a Firefox tab ?

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete/update of a password. You can check if you can find this logins-backup.json file in the profile folder or in a backup.

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Many thanks for your reply. There were no errors, just an empty file. And yesterday there was no backup file. It was a total disaster. I tried every method of recovery mentioned in the forums, but nothing worked. Luckily I had a backup profile on an external hard disk, dated from March but so far it has all the passwords I need. I've never seen anything like this. And today the backup file is there.

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HalFx64 said

Many thanks for your reply. There were no errors, just an empty file. And yesterday there was no backup file. It was a total disaster. I tried every method of recovery mentioned in the forums, but nothing worked. Luckily I had a backup profile on an external hard disk, dated from March but so far it has all the passwords I need. I've never seen anything like this. And today the backup file is there.

Is there any way possible you can help me?? I am facing the same problem. Here is the link to my thread:

https://support.mozilla.org/en-US/questions/1374351

I almost tried every way possible but nothing helps...