Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Help with browser crashes

  • 5 ответов
  • 1 имеет эту проблему
  • 58 просмотров
  • Последний ответ от FredMcD

more options

So, I started following instructions via this link: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting

I first made sure Firefox and all my drivers were up to date, which they were. Moving on, using Troubleshooting Mode, I have yet to encounter any issues. The screenshot below shows the crash reports between yesterday and today. For some reason it won't let me submit the crash report from yesterday, as well as the first one that happened today. I'm also not sure why there are 4 crash reports generated for 10:05PM on 9/30, because Firefox only crashed once to my knowledge.

Here's the submitted crash report ID's, though: bp-35800b96-f14a-488f-b94d-94fa10211001 bp-ad3476ee-2ceb-4de1-a824-a49a90211001 bp-94812bc3-6e24-4454-a479-a6fc70211001 bp-a238a0fc-37f9-4b5c-b883-eb2cb0211001

And the "Failed" Unsubmitted crash reports: b8ab5181-c940-4177-ad4b-00ef7b99f84a be5771aa-ccc2-423b-b94e-5acbd65ec765

Typically I have these extensions installed, and I've never had an issue thus far: 1. uBlock Origin (also in incognito) 2. Adguard Adblocker (also in incognito) 3. Honey 4. Translate Web Pages (though it's left disabled, unless needed)

Why do I use two adblockers? Because one or the other isn't typically sufficient, and I find those two to work together the best.

Any help would be appreciated. Thanks!

Приложенные скриншоты

Выбранное решение

Nick (Gmail) said

. . . . Then all of my tabs looked like this:

What does the message say?

Прочитайте этот ответ в контексте 👍 0

Все ответы (5)

more options

Edit: All of the crashes occurred while I was watching a YouTube video in one window, while doing something else in another.

more options

2nd Edit: I took it out of Troubleshooting Mode... and as soon as I did it said one of my tabs crashed, so I refreshed it. Then all of my tabs looked like this:

more options

Product Firefox Release Channel release Version 92.0 Build ID 20210903235534 (2021-09-03)

bp-35800b96-f14a-488f-b94d-94fa10211001 bp-94812bc3-6e24-4454-a479-a6fc70211001 bp-a238a0fc-37f9-4b5c-b883-eb2cb0211001

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()


System Memory Use Percentage 96 ++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 92.0.1 Build ID 20210922161155 (2021-09-22)

bp-ad3476ee-2ceb-4de1-a824-a49a90211001 Signature: OOM | small

Note: Crash report incompleate

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason None

System Memory Use Percentage 96

more options

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.








MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

more options

Выбранное решение

Nick (Gmail) said

. . . . Then all of my tabs looked like this:

What does the message say?