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Can't log into Thunderbird

  • 4 ответа
  • 2 имеют эту проблему
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  • Последний ответ от Dan Jones

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I am running Win10 with Thunderbird 78.12.0 32bit. I had a problem with logging into my providers email website so I sought help from Tech support at TWC. He solved my problems by resetting my password. When I tried to use TB a window popped up and said Enter your password for dejones78@twc.com on mail.twc.com: see attached. I entered the password that was in my Password manager but that did not solve the problem because I got another window that said my message was sent but not saved because of network errors. I went to my wife's computer and tried to access TB but received the same error messages. I did nothing to alter TB settings before my contact with TWC my email server. I will appreciate your efforts to figure this one out for me. As it is I can send but not received email.

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Выбранное решение

I suppose the same password that you use to log into your provider's webmail portal or website is the same one that you should be using in Thundebird, correct? If so, you should be using the newly set password and not the old one in TB's Password Manager. TB won't automatically pick up password changes on the server, you have to supply it with the new/correct password.

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Выбранное решение

I suppose the same password that you use to log into your provider's webmail portal or website is the same one that you should be using in Thundebird, correct? If so, you should be using the newly set password and not the old one in TB's Password Manager. TB won't automatically pick up password changes on the server, you have to supply it with the new/correct password.

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Thank you for the right answer to my question. I did what you said to do and it worked. I have logged in and out several times since fixing my problem and had no problem but tonight I opened up TB and I got the same error message. Password manager has the right password. My wife's TB account has the same log in problem I had so I applied the same fix that I used on my account but it didn't work for hers. I suspect that Spectrum's log in policies are what is causing the problem.

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Has spectrum communicated any changes to its log in policies? You could contact them to find out. Also, make sure TB settings correspond to these https://www.spectrum.net/support/internet/spectrum-email-server-settings/

Note: You can force Thunderbird to ask for a new password by deleting the old entries from its password manager then check for new messages and/or try to send a test message. This will make sure only the right credentials are stored in the password manager and used for subsequent server connections.

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I performed every task you suggested but the problem still existed. I called TWC tech support and we reset the password and ensured that all 3 log ins, webmail, rr.spectrum, and selfcare were functioning. I then went back to TB, made sure the password in password manager was right and then tried to log in again but to no avail. I decided to delete the account and open a new one using the same eddress. Fortunately, that solved my problem and my wife can now log into TB and use it again. Thank you for your efforts.

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