Недавние ответы в Yesterday's Update Crasheshttps://support.mozilla.org/ru/questions/13445632021-08-15T03:40:17-07:00In due time, hopefully it will not crash while running these. This is Windows 7; and never will I p2021-08-15T03:40:17-07:00tightpurchaserhttps://support.mozilla.org/ru/questions/1344563#answer-1435369<p>In due time, hopefully it will not crash while running these. This is Windows 7; and never will I purchase Windows 10, 11, 12 and so on. Currently on this I have Spyware Blaster, which does not enable all protection for my browsers. Then, I have Sophos, which for continuous running is now disabled, McAfee Stinger and Emisoft Emergency Kit Scanner. Its been ten days since visiting this post. The three programs I just named ran clean. I just downloaded and installed the newest Malwarebytes. After installing and running it, with nothing else open, i left it running and later found the computer shut down. i do not know if the program is set to do that or if it is due to my Windows 7 damage.
</p><p>During the night Malwarebytes did an automatic scan and found 34 items which went into quarantine. It is coming off my computer and I will have to remove SuperAntispyware as well. My version does not even update; so I will have to seek a newer version.
</p><p>I am now using my Mac to post this. The most recent SuperAntispyware is running on my Windows 7 for the second time. It did the same thing as Malwarebytes - shut down the system. I hope I can get to the end of this run without it crashing the system. This one doesn't give the option of running a scheduled scan without having to buy a Premium version.
</p><p>With SuperAntispyware I looked where the malware was after it ran five hours. I stopped the run and took off 114 items. Then I designated where I wanted it to scan. After it ran there was a 115th that previously would not come off. This time it did. I do not know what more I can do. Remembering how things were here a year ago, yesterday it occurred to me that the high heat index we are undergoing may contribute to these shut downs, occurring most this time of year than any other.
</p>You should also ask your question here;
https://support.microsoft.com
http://answers.microsoft.com/e2021-08-14T12:32:39-07:00fredmcd-hotmailhttps://support.mozilla.org/ru/questions/1344563#answer-1435160<p>You should also ask your question here;
<a href="https://support.microsoft.com" rel="nofollow">https://support.microsoft.com</a>
</p><p><a href="http://answers.microsoft.com/en-US/windows/forum/windows_10" rel="nofollow">http://answers.microsoft.com/en-US/windows/forum/windows_10</a>
</p>
<hr>
<p>You may have ad/mal-ware&#46;
Further information can be found in this article;
https://support&#46;mozilla&#46;org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
</p><p>Run most or all of the listed free to use malware scanners&#46; Each works differently&#46;
If one program misses something, another may pick it up&#46;
</p>I sort of concluded this problem by concluding that there is no solution. Yesterday I isolated the 2021-08-14T05:08:37-07:00tightpurchaserhttps://support.mozilla.org/ru/questions/1344563#answer-1435068<p>I sort of concluded this problem by concluding that there is no solution. Yesterday I isolated the problem. Despite removing Chrome the problem is still Google - its services, apps or whatever you want to call whatever it provides that we all believe we are obligated to use. It does not matter which browser it is. SeaMonkey crashes frequently; but only itself, not the entire OS. When my OS crashes, Windows 7, it is usually during some Google use, even something as simple as signing in or logging out, regardless of which browser I am using. I cannot even select products on retail sites without inviting the danger of a system crash.
</p>I disabled Sophos. Today, however, the system crashed to where I had to powercycle this computer - 2021-08-02T08:01:48-07:00tightpurchaserhttps://support.mozilla.org/ru/questions/1344563#answer-1432109<p>I disabled Sophos. Today, however, the system crashed to where I had to powercycle this computer - unplug the AC adapter, remove the battery, hit the power button for 30 seconds and then reassemble. Before the crash I had Firefox windows open, mostly to New York State government sites. This is what I expect in the browser I removed, Chrome. For this problem I am willing to start a new thread if you don't think it is related to this one. Thanks, so far.
</p>Further to the diagnosis above, I strongly recommend that you fully update your copy of Sophos.
2021-07-24T06:03:07-07:00plwthttps://support.mozilla.org/ru/questions/1344563#answer-1429944<p>Further to the diagnosis above, I strongly recommend that you fully update your copy of Sophos.
</p>OK. Is is outdated.
2021-07-23T21:33:25-07:00tightpurchaserhttps://support.mozilla.org/ru/questions/1344563#answer-1429837<p>OK. Is is outdated.
</p>FredMcD said
Update Sophos. If the problem continues, disable it.
2021-07-23T01:56:09-07:00fredmcd-hotmailhttps://support.mozilla.org/ru/questions/1344563#answer-1429644<em><p>FredMcD <a href="#answer-1429195" rel="nofollow">said</a></p></em>
<blockquote>Update Sophos. If the problem continues, disable it.
</blockquote>Product Firefox
Release Channel release
Version 90.0.1
Wed, 21 Jul 2021 17:23:58 GMT
bp-0c2dd9f2-5d92021-07-23T01:55:54-07:00fredmcd-hotmailhttps://support.mozilla.org/ru/questions/1344563#answer-1429643<p>Product Firefox
Release Channel release
Version 90.0.1
</p><p>Wed, 21 Jul 2021 17:23:58 GMT
bp-0c2dd9f2-5d95-4942-8063-e81430210721
Wed, 21 Jul 2021 17:27:16 GMT
bp-2cb6cef9-bed3-499d-9697-2dadd0210721
Wed, 21 Jul 2021 17:27:09 GMT
bp-f38f07c2-8601-4887-8a9a-5eb100210721
</p><p>Signature: mozilla::dom::PWindowGlobalChild::SendUpdateDocumentSecurityInfo
</p><p>Uptime 4 seconds
</p><p>Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
</p><p>swi_ifslsp_64.dll = Sophos Anti-Virus
</p>I do not know which of these reports you want since I accidentally submitted a previously unsubmitte2021-07-23T00:43:21-07:00tightpurchaserhttps://support.mozilla.org/ru/questions/1344563#answer-1429632<p>I do not know which of these reports you want since I accidentally submitted a previously unsubmitted one. Yesterday there was another update. I do not know if Mozilla fixed the initial problem. In fact, I am not sure I am out of Safe Mode. So, I am guessing that you wanted seven-to-ten reports, not the most recent one. Too much at once, especially with other stuff going on.
</p><p>bp-0c2dd9f2-5d95-4942-8063-e81430210721 7/21/2021, 6:48 PM
View
bp-2cb6cef9-bed3-499d-9697-2dadd0210721 7/21/2021, 1:29 PM
View
bp-f38f07c2-8601-4887-8a9a-5eb100210721 7/21/2021, 1:28 PM
View
bp-5c98118c-2154-41c2-81b4-56f020210721 7/21/2021, 1:28 PM
View
bp-b0564aff-2f60-4de0-a244-aad6b0210721 7/21/2021, 1:08 PM
View
bp-65a7c601-da4a-43e8-8ee8-c69fe0210721 7/21/2021, 1:07 PM
View
bp-ce2251bb-f57a-4726-b6cd-9f7720210721 7/21/2021, 1:06 PM
View
</p>tightpurchaser said
You must mean that BP- business. The submitted reports all have BP-. I just no2021-07-22T08:31:28-07:00fredmcd-hotmailhttps://support.mozilla.org/ru/questions/1344563#answer-1429455<em><p>tightpurchaser <a href="#answer-1429310" rel="nofollow">said</a></p></em>
<blockquote>You must mean that BP- business. The submitted reports all have BP-. I just noticed that you asked for the most recent one that did not have BP-.
</blockquote>
<p>You are not reading the instructions.
</p>
<em><p>FredMcD <a href="#answer-1429152" rel="nofollow">said</a></p></em>
<blockquote><strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, click it to submit them&#46;
<strong>The crash report is several pages of data&#46; We </strong>
<strong>need the report numbers to see the whole report&#46; </strong>
Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong>
<strong>Submitted</strong> crash reports, and copy them&#46;
Now go to the reply box and paste them in&#46;
</blockquote>You must mean that BP- business. The submitted reports all have BP-. I just noticed that you asked2021-07-22T00:05:38-07:00tightpurchaserhttps://support.mozilla.org/ru/questions/1344563#answer-1429310<p>You must mean that BP- business. The submitted reports all have BP-. I just noticed that you asked for the most recent one that did not have BP-. They all have that, unless we went to the unsubmitted ones. Now, unexpectedly, this window opened in Firefox. Could it still be in Safe Mode from yesterday? I just clicked on the icon without holding Shift and Tab.
</p>Update Sophos. If the problem continues, disable it.
2021-07-21T10:21:56-07:00fredmcd-hotmailhttps://support.mozilla.org/ru/questions/1344563#answer-1429195<p>Update Sophos. If the problem continues, disable it.
</p>You did not follow the posted instructions.
And having an attitude will not help.
Wed, 21 Jul 2021 2021-07-21T10:21:12-07:00fredmcd-hotmailhttps://support.mozilla.org/ru/questions/1344563#answer-1429194<p>You did not follow the posted instructions.
And having an attitude will not help.
</p><p><br>
Wed, 21 Jul 2021 17:27:16 GMT
bp-2cb6cef9-bed3-499d-9697-2dadd0210721
Signature: mozilla::dom::PWindowGlobalChild::SendUpdateDocumentSecurityInfo
</p><p>Uptime 3 seconds
</p><p>Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
</p><p>The crash report flagged these programs;
swi_ifslsp_64.dll = Sophos Anti-Virus
</p>Finally I got this browser open in Safe Mode. The version number, which you all should have known a2021-07-21T08:54:03-07:00tightpurchaserhttps://support.mozilla.org/ru/questions/1344563#answer-1429184<p>Finally I got this browser open in Safe Mode. The version number, which you all should have known already, is 90.0.1 64-Bit. When I tried to open the full version, an error message popped up before the window crashed. I took a screenshot which said, "Firefox closed unexpectedly while starting. This may be caused by add-ons or other problems. You can try to resolve by troubleshooting in Safe Mode." Incidentally, this community is hard to locate even after starting a thread. I do not want to page through articles first. Your instructions are so confusing that I accidentally submitted an unsubmitted crash report. I think I have the latest submitted one:
</p><pre>ID: 2cb6cef9-bed3-499d-9697-2dadd0210721
</pre>
<p>Signature: mozilla::dom::PWindowGlobalChild::SendUpdateDocumentSecurityInfo
</p><pre> Details
Crash Annotations
Bugzilla
Modules
Raw Data and Minidumps
Extensions
Telemetry Environment
Correlations
</pre>
<p>Signature mozilla::dom::PWindowGlobalChild::SendUpdateDocumentSecurityInfo More Reports Search
UUID 2cb6cef9-bed3-499d-9697-2dadd0210721
Date Processed 2021-07-21 17:29:21 UTC
Uptime 3 seconds
Last Crash 7 seconds before submission
Install Age 1,355 seconds since version was first installed (22 minutes and 35 seconds)
Install Time 2021-07-21 17:04:41
Product Firefox
Release Channel release
Version 90.0.1
Build ID 20210716144314 (2021-07-16) Buildhub data
OS Windows 7
OS Version 6.1.7601 Service Pack 1
Build Architecture amd64
CPU Info family 6 model 37 stepping 5
CPU Count 2
Adapter Vendor ID
</p><p>Intel Corporation (0x8086)
</p><p>Adapter Device ID
</p><p>Core Processor Integrated Graphics Controller (0x0046)
</p><p>Startup Crash
</p><p>True
</p><p>Process Type parent
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Crash Address 0xffffffffffffffff
Total Virtual Memory 8,796,092,891,136 bytes (8.8 TB)
Available Virtual Memory 8,793,498,263,552 bytes (8.79 TB)
Available Page File 4,531,298,304 bytes (4.53 GB)
Available Physical Memory 1,074,491,392 bytes (1.07 GB)
System Memory Use Percentage 73
EMCheckCompatibility
</p><p>False
</p><p>App Notes
</p><p>FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP-
</p><p>Processor Notes
</p><p>processor_ip-172-31-44-77_us-west-2_compute_internal_7; ProcessorPipeline
</p><p>Crashing Thread (0)
Frame Module Signature Source Trust
0 xul.dll mozilla::dom::PWindowGlobalChild::SendUpdateDocumentSecurityInfo(nsITransportSecurityInfo*) ipc/ipdl/PWindowGlobalChild.cpp:385 context
1 xul.dll mozilla::dom::WindowGlobalChild::OnNewDocument(mozilla::dom::Document*) dom/ipc/WindowGlobalChild.cpp:195 cfi
2 xul.dll nsGlobalWindowOuter::SetNewDocument(mozilla::dom::Document*, nsISupports*, bool, mozilla::dom::WindowGlobalChild*) dom/base/nsGlobalWindowOuter.cpp:2446 cfi
3 xul.dll nsDocumentViewer::InitInternal(nsIWidget*, nsISupports*, mozilla::dom::WindowGlobalChild*, mozilla::gfx::IntRectTyped&lt;mozilla::gfx::UnknownUnits&gt; const&amp;, bool, bool, bool) layout/base/nsDocumentViewer.cpp:897 cfi
4 xul.dll nsDocumentViewer::Init(nsIWidget*, mozilla::gfx::IntRectTyped&lt;mozilla::gfx::UnknownUnits&gt; const&amp;, mozilla::dom::WindowGlobalChild*) layout/base/nsDocumentViewer.cpp:681 cfi
5 xul.dll nsDocShell::Embed(nsIContentViewer*, mozilla::dom::WindowGlobalChild*, bool, bool) docshell/base/nsDocShell.cpp:5779 cfi
6 xul.dll nsDocShell::CreateContentViewer(nsTSubstring&lt;char&gt; const&amp;, nsIRequest*, nsIStreamListener**) docshell/base/nsDocShell.cpp:8078 cfi
7 xul.dll nsDSURIContentListener::DoContent(nsTSubstring&lt;char&gt; const&amp;, bool, nsIRequest*, nsIStreamListener**, bool*) docshell/base/nsDSURIContentListener.cpp:179 cfi
8 xul.dll nsDocumentOpenInfo::TryContentListener(nsIURIContentListener*, nsIChannel*) uriloader/base/nsURILoader.cpp:596 cfi
9 xul.dll nsDocumentOpenInfo::OnStartRequest(nsIRequest*) uriloader/base/nsURILoader.cpp:154 cfi
10 xul.dll mozilla::net::DocumentLoadListener::FinishReplacementChannelSetup(nsresult) netwerk/ipc/DocumentLoadListener.cpp:1157 cfi
11 xul.dll mozilla::net::DocumentLoadListener::RedirectToRealChannelFinished(nsresult) netwerk/ipc/DocumentLoadListener.cpp:1098 cfi
12 xul.dll mozilla::MozPromise&lt;nsresult, mozilla::ipc::ResponseRejectReason, 1&gt;::ThenValue&lt;`lambda at /builds/worker/checkouts/gecko/netwerk/ipc/DocumentLoadListener.cpp:2045:11', `lambda at /builds/worker/checkouts/gecko/netwerk/ipc/DocumentLoadListener.cpp:2056:11'&gt;::DoResolveOrRejectInternal(mozilla::MozPromise&lt;nsresult, mozilla::ipc::ResponseRejectReason, 1&gt;::ResolveOrRejectValue&amp;) xpcom/threads/MozPromise.h:846 cfi
13 xul.dll mozilla::MozPromise&lt;CopyableTArray&lt;bool&gt;, mozilla::ipc::ResponseRejectReason, 1&gt;::ThenValueBase::ResolveOrRejectRunnable::Run() xpcom/threads/MozPromise.h:487 cfi
14 xul.dll mozilla::TaskController::DoExecuteNextTaskOnlyMainThreadInternal(mozilla::detail::BaseAutoLock&lt;mozilla::Mutex&amp;&gt; const&amp;) xpcom/threads/TaskController.cpp:785 cfi
15 xul.dll mozilla::detail::RunnableFunction&lt;`lambda at /builds/worker/checkouts/gecko/xpcom/threads/TaskController.cpp:141:7'&gt;::Run() xpcom/threads/nsThreadUtils.h:534 cfi
16 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1155 cfi
17 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/threads/nsThreadUtils.cpp:548 cfi
18 xul.dll mozilla::AppWindow::ShowModal() xpfe/appshell/AppWindow.cpp:513 cfi
19 xul.dll nsWindowWatcher::OpenWindowInternal(mozIDOMWindowProxy*, nsTSubstring&lt;char&gt; const&amp;, nsTSubstring&lt;char&gt; const&amp;, nsTSubstring&lt;char&gt; const&amp;, bool, bool, bool, nsIArray*, bool, bool, bool, nsPIWindowWatcher::PrintKind, nsDocShellLoadState*, mozilla::dom::BrowsingContext**) toolkit/components/windowwatcher/nsWindowWatcher.cpp:1342 cfi
20 xul.dll nsWindowWatcher::OpenWindow(mozIDOMWindowProxy*, nsTSubstring&lt;char&gt; const&amp;, nsTSubstring&lt;char&gt; const&amp;, nsTSubstring&lt;char&gt; const&amp;, nsISupports*, mozIDOMWindowProxy**) toolkit/components/windowwatcher/nsWindowWatcher.cpp:293 cfi
21 xul.dll XPTC__InvokebyIndex cfi
22 xul.dll _tailMerge_d3dcompiler_47.dll scan
23 xul.dll _tailMerge_d3dcompiler_47.dll scan
24 xul.dll static XPCWrappedNative::CallMethod(XPCCallContext&amp;, XPCWrappedNative::CallMode) js/xpconnect/src/XPCWrappedNative.cpp:1143 scan
25 xul.dll XPC_WN_CallMethod(JSContext*, unsigned int, JS::Value*) js/xpconnect/src/XPCWrappedNativeJSOps.cpp:922 cfi
26 xul.dll js::InternalCallOrConstruct(JSContext*, JS::CallArgs const&amp;, js::MaybeConstruct, js::CallReason) js/src/vm/Interpreter.cpp:512 cfi
27 xul.dll Interpret(JSContext*, js::RunState&amp;) js/src/vm/Interpreter.cpp:3227 cfi
28 xul.dll js::Call(JSContext*, JS::Handle&lt;JS::Value&gt;, JS::Handle&lt;JS::Value&gt;, js::AnyInvokeArgs const&amp;, JS::MutableHandle&lt;JS::Value&gt;, js::CallReason) js/src/vm/Interpreter.cpp:589 cfi
29 xul.dll nsXPCWrappedJS::CallMethod(unsigned short, nsXPTMethodInfo const*, nsXPTCMiniVariant*) js/xpconnect/src/XPCWrappedJSClass.cpp:971 cfi
30 xul.dll PrepareAndDispatch(nsXPTCStubBase*, unsigned int, unsigned long long*, unsigned long long*, double*) xpcom/reflect/xptcall/md/win32/xptcstubs_x86_64.cpp:168 cfi
31 xul.dll SharedStub cfi
32 xul.dll nsObserverList::NotifyObservers(nsISupports*, char const*, char16_t const*) xpcom/ds/nsObserverList.cpp:70 cfi
33 xul.dll nsObserverService::NotifyObservers(nsISupports*, char const*, char16_t const*) xpcom/ds/nsObserverService.cpp:288 cfi
34 xul.dll XREMain::XRE_mainRun() toolkit/xre/nsAppRunner.cpp:5130 cfi
35 xul.dll XREMain::XRE_main(int, char**, mozilla::BootstrapConfig const&amp;) toolkit/xre/nsAppRunner.cpp:5437 cfi
36 xul.dll XRE_main(int, char**, mozilla::BootstrapConfig const&amp;) toolkit/xre/nsAppRunner.cpp:5496 cfi
37 firefox.exe wmain(int, wchar_t**) toolkit/xre/nsWindowsWMain.cpp:138 cfi
38 firefox.exe __scrt_common_main_seh() /builds/worker/workspace/obj-build/browser/app/f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:288 cfi
39 kernel32.dll BaseThreadInitThunk cfi
40 ntdll.dll RtlUserThreadStart cfi
41 kernel32.dll BasepReportFault scan
42 kernel32.dll BasepReportFault scan
</p><p>Show other threads
</p>How much garbage do you need to know? Windows 7 64-Bit is my OS, of which not much else existed the2021-07-21T08:28:10-07:00tightpurchaserhttps://support.mozilla.org/ru/questions/1344563#answer-1429181<p>How much garbage do you need to know? Windows 7 64-Bit is my OS, of which not much else existed then. On what browser am I supposed to do these steps? How much detail do you need as to how the browser behaves? I already said that its windows do not stay open for me to do any of what you posted. Don't you know what Firefox does? I did not take screenshots of those first two pages where it said that it crashed. Maybe there was a reply box each time; but I am so angry about this that I do not even remember if I submitted anything.
</p>tightpurchaser said
. . . on my Windows . . . This is Mac Catalina
What's your computer system and2021-07-21T06:34:08-07:00fredmcd-hotmailhttps://support.mozilla.org/ru/questions/1344563#answer-1429152<em><p>tightpurchaser <a href="#question-1344563" rel="nofollow">said</a></p></em>
<blockquote>. . . on my Windows . . . This is Mac Catalina
</blockquote>
<p>What's your computer system and Firefox version?
</p><p>Please explain the problem in detail&#46;
What happens? What is/are the exact error message(s)&nbsp;?
</p>
<hr>
<p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;&#46;
<strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, click it to submit them&#46;
</p><p><strong>The crash report is several pages of data&#46; We </strong>
<strong>need the report numbers to see the whole report&#46; </strong>
</p><p>Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong>
<strong>Submitted</strong> crash reports, and copy them&#46;
Now go to the reply box and paste them in&#46;
</p><p>Please, <strong>Do not post a screenshot&nbsp;! ! </strong>
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-11-17-07-48-17-89e968.png" alt="aboutcrashesFx57" width="500">
</dt></dl>
<p>For more help on crash reports, see;
https://support&#46;mozilla&#46;org/en-US/kb/firefox-crashes-asking-support
</p>