Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Account sync says invalid password, but I never changed it

  • 4 ответа
  • 1 имеет эту проблему
  • 24 просмотра
  • Последний ответ от cor-el

more options

My laptop died last night so I opted to use the backup. Wanted to login and sync so I could access my bookmarks, but I was told my password wasn't correct. I haven't changed my password.

My laptop died last night so I opted to use the backup. Wanted to login and sync so I could access my bookmarks, but I was told my password wasn't correct. I haven't changed my password.

Все ответы (4)

more options

How do you mean; 'My laptop died last night?' What happened?

If the computer did a bad shutdown, your data could have been corrupted. Try entering the password manually.

more options

FredMcD said

How do you mean; 'My laptop died last night?' What happened? If the computer did a bad shutdown, your data could have been corrupted. Try entering the password manually.

My laptop died as in it will not turn on anymore. So I cannot access anything on there unless it can be fixed soon.

I forgot to mention I logged in and synced on my phone several months ago, and Firefox on my phone remembers my login info; but when I tried to log back in yesterday to resync, it told me the password was invalid just like the backup laptop.

Изменено starryberryparfait

more options

My Windows just died. I just spent the last two days reinstalling it. Now I have to restore what I had on the system from before.

I called for more help.

more options

Can you login to the Firefox account via this web page?