Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

VPN stuck at "Attempting to confirm connection"

  • 2 ответа
  • 2 имеют эту проблему
  • 3 просмотра
  • Последний ответ от wmchristie

more options

I just installed Mozilla VPN a few minutes ago, and while it seemed to go flawlessly on my iPhone, it cannot connect on my Mac (MacBook Pro 13-inc early 2015, Mac OS 10.15.7). I've tried several different locations, both near and far, and each time the result is the same: it takes about 20 seconds to go from "Masking location and connection" to "Attempting to confirm connection," and then after a couple of minutes it turns itself off. It never appears to connect.

Suggestions?

I just installed Mozilla VPN a few minutes ago, and while it seemed to go flawlessly on my iPhone, it cannot connect on my Mac (MacBook Pro 13-inc early 2015, Mac OS 10.15.7). I've tried several different locations, both near and far, and each time the result is the same: it takes about 20 seconds to go from "Masking location and connection" to "Attempting to confirm connection," and then after a couple of minutes it turns itself off. It never appears to connect. Suggestions?
Приложенные скриншоты

Все ответы (2)

more options

Solved. The VPN began to work after I clicked the "Local Network Access" box. I do have other devices on my LAN, including a printer, two iPhones, and two other computers.

more options

This solution worked for me too - on Windows 10.