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background service error Win 10

  • 2 ответа
  • 3 имеют эту проблему
  • 155 просмотров
  • Последний ответ от mmrvichin

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I'm unable to start the VPN. I get an error "background service error". I've tried logging out and back in as well as reinsalling the app. I've attached an screen shot from the debug output that appears to show when it's failing.

I'm unable to start the VPN. I get an error "background service error". I've tried logging out and back in as well as reinsalling the app. I've attached an screen shot from the debug output that appears to show when it's failing.
Приложенные скриншоты

Выбранное решение

Hello there,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it from vpn.mozilla.org, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

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Все ответы (2)

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Выбранное решение

Hello there,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it from vpn.mozilla.org, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

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Didn't work the first time but did the second.