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Firefox crashing version 88.0 Win10 about:support

  • 8 ответов
  • 1 имеет эту проблему
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  • Последний ответ от FredMcD

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When trying to open about:support the browser crashes. I tried re-installing the browser and removing the old data which didn't fix the issue. I could not get a crash report from about:crashes. If anyone can reproduce this or has any fix for this let me know

I am currently on Firefox version 88.0 64-Bit on Windows 10

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Все ответы (8)

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What does the message in the pop-up say?

What's your computer system and Firefox version?

Is the browser crashing or not responding?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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FredMcD said

What does the message in the pop-up say? What's your computer system and Firefox version? Is the browser crashing or not responding? Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

The popup at the start is me entering the save mode.

The browser is freezing and not responding as you can see in the provided gif.

My Firefox version is 88.0 64 bit as mentioned in my question and my OS version is Edition: Windows 10 Home Version: 20H2 Installed on: 14.03.2021 System built: 19042.928 and Windows Feature Experience Pack 120.2212.551.0

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Did you try Safe Mode?

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FredMcD said

Did you try Safe Mode?

Not trying to be rude, but did you try reading what i replied with? "The popup at the start is me entering the save mode." So to answer your question, yes i tried save mode.

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Oops, sorry. And that's SAFE Mode, not save mode.

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

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Little update, after waiting about 7 minutes about:support actually loaded. But it takes ages and I am sure 7 minutes loading time is not what should happen.

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FredMcD said

Oops, sorry. And that's SAFE Mode, not save mode. Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system. As a test, disable your protection programs.

Ok so the save mode (in my case the windows save mode with network stuff enabled) actually worked and i didn't have the issues there. I have no idea what could be causing the issue though. I tried turning off my anti virus (I am using avast free antivirus) and seeing if that is what creates those issues but that didn't help. Before i will go onto an endless adventure of searching for the issue and probably fail to find it, any idea what it could be or any other ideas that i could try out?

Sorry again for nor understanding the save mode thing before, i just thought you meant the Firefox save mode

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SAFE Mode.

Okay, let's look elsewhere.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.

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