I have 2 mail a/cs ,/addresses. somehow they have become corrupted & mixed up . I can receive mail but not send - server not recognised. will not reset/ recognise passwords or other settings , no matter how i do it Can I delete these accounts , reload Thunderbird & retrieve my old addresses & emails ( sent from my son's computer ) Ted Bellamy
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Do you have each account sending through separate smtp servers, with matching User Names, or do they both send through a Default smtp?
will check with dad's computer t later to see if user names have been somehow altered/ duplicated
although i am not familiar with thunderbird, i find there are 2 different user names, but there seems to be a log in problem, where the saved passwords are not recognised when entered, & you get on loop trying to do so AB pp Ted
Remove the Saved Passwords from Options/Privacy & Security, then restart TB and enter them when prompted. Select each account in the left pane of Account Settings, then click Edit SMTP server in the right pane to confirm the smtp User Name (email address) matches the selected account.
Furthermore, note that timeouts are often caused by antivirus scanning of outgoing mail, a feature that should be disabled.
have worked thro your last notes, checked all settings were as i have always known them, but no joy only one of the accounts passwords appeared in the saved list. tried manual set up from add mail a/c still not working -see screenshot cannot see what error i am making. have spent many hours trying to fix repeat original request - can I start over wirh same addresses ?
Enter the settings given here: