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Continuously "downloading message"

  • 2 ответа
  • 1 имеет эту проблему
  • 9 просмотров
  • Последний ответ от Newrone

Newrone
Newrone
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For going on a year now, Thunderbird has been getting slower & slower & is almost unusable now. I continuously get "downloading message [12] of 1750", for hours, and once it's complete it just goes back to the beginning & starts again, even if I only have 2 new messages! How do I STOP this? - I already have all these mails! Even when it briefly says "up to date", it is unresponsive. Mails just show a blank white window. I have 10 IMAP mailboxes, on a 16GB RAM computer. I have been able to view & send mail from an installation on a VPS (3 mailboxes), but now that is behaving the same way. Clients are not receiving mail (quotes, deliveries), I am not receiving theirs, I am losing work (and many hours of time every day) and I am already desperate. I've been using TB for 20 years. It never used to do this.

For going on a year now, Thunderbird has been getting slower & slower & is almost unusable now. I continuously get "downloading message [12] of 1750", for hours, and once it's complete it just goes back to the beginning & starts again, even if I only have 2 new messages! How do I STOP this? - I already have all these mails! Even when it briefly says "up to date", it is unresponsive. Mails just show a blank white window. I have 10 IMAP mailboxes, on a 16GB RAM computer. I have been able to view & send mail from an installation on a VPS (3 mailboxes), but now that is behaving the same way. Clients are not receiving mail (quotes, deliveries), I am not receiving theirs, I am losing work (and many hours of time every day) and I am already desperate. I've been using TB for 20 years. It never used to do this.

Все ответы (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Sounds like your anti virus might be helping in this.

Try the following and see if speeds improve. To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

Pleas post back with your results.

Newrone
Newrone Задавший вопрос
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Hi, Thanks. I tried safe mode and bypassing my anti-virus & firewall & it didn't change anything. A few days later though, it was suddenly "fixed"! So it's been fine for about a month. A colleague of mine now has this problem though. (We share the same IMAP server.) Unfortunately, I can't tell her how to resolve it besides regularly updating.

I do still have a recurring interminable "Copying message to Sent folder..." stuck at 99%. I can save it to Local Folders so I presume it's a server issue & will bring it up with the provider (OVH).