Поиск в Поддержке

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

just agreed to new browser protection, but blocked my bank access?

  • 4 ответа
  • 1 имеет эту проблему
  • 16 просмотров
  • Последний ответ от jscher2000

more options

Tell me how to remove new browser security or override it so I can access my bank!

Все ответы (4)

more options

Hi bakefox, could you explain in more detail what you installed -- was it a Firefox Add-on (what is its name?), or did you subscribe to Mozilla VPN, or was it something else?

Полезно?

more options

I agreed to it so fast, trusting Mozilla, not remembering? Will check downloads!

Полезно?

more options

Полезно?

more options

Okay, you didn't mention finding it in your Downloads. Does that mean it wasn't a download?

In that case, it could be an add-on. You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.

If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:

Then cast a critical eye over the list below that heading. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage.

If you click an extension's title, Firefox will show a Details panel and if you scroll down, you can see the update date. I think if you just installed an extension today, that should be the install date, too, which may help in figuring out what changed.

Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove). For your privacy and security, don't let mystery programs linger here.

Anything look new or troubling here?

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.