Поиск в Поддержке

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

[Sorry. We’ve locked your account.] Brand new account got locked because I couldn't receive the confirmation e-mail as the e-mail was still unusable

  • 3 ответа
  • 2 имеют эту проблему
  • 36 просмотров
  • Последний ответ от ftwh

more options

Today I switched the Firefox Sync account from old one to new one (just personal hobby, won't use the old e-mail anymore). I received this message: "The confirmation email we sent to ******@********* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." because the new e-mail was inactive for 48hrs so. It was my bad, I registered the new e-mail to Firefox Sync not long after it was made, so I have to wait for 48hrs till it is usable (provider's policy). Err... I'm not sure if the e-mail I wrote got auto-censor or not, so I censored it myself. I can give it to you whom concern later, if necessary. But I don't get the point here. How can you protect my Firefox data if it is just a whole new account that even not login successfully first time, still waiting for e-mail verification?

Приложенные скриншоты

Все ответы (3)

more options

The account lock should only last 24 hours. After that, you should be able to log in again.

The account locking policy is in place to prevent people from accessing your account without your permission. it doesn't matter if the account is brand new or not.

Полезно?

more options

Wesley Branton said

The account lock should only last 24 hours. After that, you should be able to log in again. The account locking policy is in place to prevent people from accessing your account without your permission. it doesn't matter if the account is brand new or not.

ah, thank you sir. I will try logging later.

Полезно?

more options

Wesley Branton said

The account lock should only last 24 hours. After that, you should be able to log in again. The account locking policy is in place to prevent people from accessing your account without your permission. it doesn't matter if the account is brand new or not.

excuse me sir, I tried logging in many times till today, the problem is still. Firefox still lock my account, they don't unblock.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.