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Unable to connect to several financial sites.

  • 3 ответа
  • 1 имеет эту проблему
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  • Последний ответ от cor-el

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Trying to connect to several of our financial sites we get a "System Error" message after logging in. Only happens to two sites that have worked before. Logging in with Explorer works fine.

Thanks,

Bob

Выбранное решение

Tried the above suggestions without any results. Disabled ad blocker uBlock for those sites and that fixed the problem.

Thanks,

Bob

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Все ответы (3)

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You can check the Web Console for possible messages about blocked content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Полезно?

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Выбранное решение

Tried the above suggestions without any results. Disabled ad blocker uBlock for those sites and that fixed the problem.

Thanks,

Bob

Полезно?

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How about the last suggestion about starting in Firefox Safe Mode ?

That should have confirmed that this was possibly caused by an extension (in your case UBO).

Полезно?

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Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.