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Thunderbird Hangs on Mac non-stop throughout the day

  • 1 ответ
  • 1 имеет эту проблему
  • 7 просмотров
  • Последний ответ от Matt

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I had this problem on my macbook air before but I have just got an imac and it is happening non stop now.

Thunderbird hangs and I have to force quit maybe 15 times in a day since I got my new MAC.

I am on the latest version of MAC and Thunderbird. I am not sure if this is happening now because I just moved over and it is downloading old emails from the server. As I can see often it says downloading ... of ... from you inbox. (Weird because I have had this imac for nearly 1 week now and not sure why everything has not been downloaded yet.

Even now when an email comes through I click on it and it takes so long to load if at all before I have to force quit.

I have tried closing and restarting the mac too.

Says there are no crash reports over the past 3 days when i look too

Application Basics below incase this helps:



 Application Basics
   Name: Thunderbird
   Version: 68.10.0
   Build ID: 20200629235513
   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:68.0) Gecko/20100101 Thunderbird/68.10.0
   OS: Darwin 19.5.0
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.123-reg.co.uk:143, plain, passwordCleartext
     OUTGOING: , smtp.123-reg.co.uk:25, plain, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Google
       1.0
       true
       google@search.mozilla.org
       Lightning
       68.10.0
       true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}
       Twitter
       1.0
       true
       twitter@search.mozilla.org
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:
 Graphics
     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: CGL
     WebGL 1 Driver Renderer: ATI Technologies Inc. -- AMD Radeon Pro 555X OpenGL Engine
     WebGL 1 Driver Version: 4.1 ATI-3.9.15
     WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: CGL
     WebGL 2 Driver Renderer: ATI Technologies Inc. -- AMD Radeon Pro 555X OpenGL Engine
     WebGL 2 Driver Version: 4.1 ATI-3.9.15
     WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
     WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Uses Tiling: true
     Uses Tiling (Content): true
     Off Main Thread Painting Enabled: true
     Off Main Thread Painting Worker Count: 3
     Target Frame Rate: 60
     GPU #1
     Active: Yes
     Vendor ID: 0x1002
     Device ID: 0x67ef
   GPU #2
     Diagnostics
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: none
     TileHeight: 1024
     TileWidth: 1024
     Decision Log
     HW_COMPOSITING: disabled by user: Disabled by pref
     OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-hw-compositing by runtime: Hardware compositing is disabled
     WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: audiounit
     Max Channels: 2
     Preferred Sample Rate: 44100
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Internal Speakers
       AppleHDAEngineOutput:1F,3,0,1,1:0
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       245 - 4327
     Input Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Internal Microphone
       AppleHDAEngineInput:1F,3,0,1,0:1
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       23 - 4105
 Important Modified Preferences
   browser.cache.disk.amount_written: 42021
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   extensions.lastAppVersion: 68.10.0
   font.internaluseonly.changed: true
   idle.lastDailyNotification: 1593676294
   media.gmp.storage.version.observed: 1
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1593496492
   places.history.expiration.transient_current_max_pages: 112348
   security.sandbox.plugin.tempDirSuffix: 62257723-aeab-3942-8604-7f8b8099b5f5
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1593496492
 Important Locked Preferences
 Places Database
 JavaScript
 Incremental GC: true
 Accessibility
   Activated: false
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.21
     4.21
     NSS
     3.44.4
     3.44.4
     NSSSMIME
     3.44.4
     3.44.4
     NSSSSL
     3.44.4
     3.44.4
     NSSUTIL
     3.44.4
     3.44.4
 Sandbox
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
 Internationalization & Localization
     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-TH","th-TH"]
     Default Locale: "en-US"
     Operating System
     System Locales: ["en-TH","th-TH"]
     Regional Preferences: ["en-TH","th-TH"]

Изменено Wayne Mery

Все ответы (1)

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There is a very significant difference between hanging and crashing.

From your description I am guessing the application is hanging not crashing. That assumption is supported by the absence of an crash reports in the last three days in your troubleshooting information.

So the issue is probably something on your mac, not actually Thunderbird. Have you tried restarting in safe mode (with addons disabled) from the help menu? If not please try it.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.