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  • 4 ответа
  • 1 имеет эту проблему
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  • Последний ответ от AMAN ARYAN

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I can not get messages... it shows error

Все ответы (4)

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Hi, Vicandcj

It is only just us Firefox Support Volunteers here, at times. Always :

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

Open the Troubleshooting Information page using one of these methods: Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open. If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. Click Finish and Firefox will reopen. Did this fix the problem? Please report back to us!

Thank you.

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hii please try it Clear the cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache: Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

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hello vicandcj,

follow the instructions and steps fix your problem easily :


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. Type about:preferences<Enter> in the address bar.

Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


i hope resolve your problem then reply me back.

Thank you!

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