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Unable to login into Firefox Lockwise Android

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I have a Firefox account and have saved my passwords into Firefox Lockwise through web browser. I recently tried logging into Android app of Firefox Lockwise. On start page, I click on 'Get started' button. After that it asks for username and password which I provide. After which it asks to setup fingerprint login. After that it return back to 'Get Started' page again and same process follow. On desktop browser, it shows new device connected every time I login as Chrome mobile webview. Anyone has a clue what the problem is ?

I have already tried reinstalling the app but the problem persists. I have no problem accessing my account and passwords through desktop web browser.

I have a Firefox account and have saved my passwords into Firefox Lockwise through web browser. I recently tried logging into Android app of Firefox Lockwise. On start page, I click on 'Get started' button. After that it asks for username and password which I provide. After which it asks to setup fingerprint login. After that it return back to 'Get Started' page again and same process follow. On desktop browser, it shows new device connected every time I login as Chrome mobile webview. Anyone has a clue what the problem is ? I have already tried reinstalling the app but the problem persists. I have no problem accessing my account and passwords through desktop web browser.

Все ответы (4)

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Try temporarily setting your browser to FF and logging into lockwise for the first time and see if it saves itself and works going forward.

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Thanks for responding. I tried installing ff browser on Android. After that I signed in the ff browser on Android. It signed in successfully. After that I again tried signing in on a fresh installation of Firefox Lockwise Android, but the same problem persists.

One more thing I noticed is that in ff browser on Android it is not syncing my data, in Settings->Firefox Account, it shows "Sync set up, but not syncing automatically". Manually syncing from Android settings does not do anything.

Account is syncing fine with other desktop installations of ff browser, seems like problem is with Android apps only.

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Automatic sync on Android might not work if you use some power saving settings.

Are there logins stored on the Sync server ?

You can install the About Sync extension in Firefox 72 and newer on desktop to check what data is stored on the Sync server via the about:sync page provided by this extension.

You may have to close and restart Firefox to access the about:sync page added by this extension (see the about:about page for available about pages).

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Thank you cor-el, you were right, power saving mode on my mobile was preventing syncing and I was able to get my bookmarks and passwords on Firefox browser app after disabling power saver mode.

But the problem still persists with Firefox Lockwise app, it still comes back to 'Get started' page after signing in. It also shows 'Chrome webview session' in connected apps, whenever I sign in Lockwise app.

Logins are saved on sync server, I can download my data from server on ff desktop and ff app, but lockwise app is still having problem.

Thanks again.