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Where's the icon?

  • 11 ответов
  • 4 имеют эту проблему
  • 29 просмотров
  • Последний ответ от cor-el

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I've lost the little fox-on-globe icon on my task bar. Now I just see a blank page and A. Browser is still working though.

I've lost the little fox-on-globe icon on my task bar. Now I just see a blank page and A. Browser is still working though.
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Выбранное решение

With all the commotion about the scammer, we almost forgot your question ......

I'm not familiar with Mac,   but I found this thread :

https://support.mozilla.org/en-US/questions/1204656

Does that help ?

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Все ответы (11)

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@ j.millson :

Please ignore   lipab50737's   post   -   it's a scam !

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j.millson said

Thank you!

My pleasure !

We've seen this kind of posts every day lately   -   probably the
same scammer, who uses another account every time.

Makes me angry and sad at the same time.

(edited typo)

Изменено McCoy

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Hello,

You may have seen a post or received a notification regarding support for Firefox with a link to another site. This is a scam and is not an official site to receive support from Mozilla. Please do not click on the link and do not interact by calling any phone numbers or email addresses listed. You are currently posting on the official Mozilla website and will receive assistance here.

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Thanks! By the way, in my question, I meant to say “dock” not taskbar.

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Выбранное решение

With all the commotion about the scammer, we almost forgot your question ......

I'm not familiar with Mac,   but I found this thread :

https://support.mozilla.org/en-US/questions/1204656

Does that help ?

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Note that you likely need to reinstall Firefox (Firefox 77 is scheduled to come later this week).


If you have a problem with the Firefox icon in the Dock then try to reinstall Firefox and drag the current Firefox application to the Trash.

A more recent question:

Изменено cor-el

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Thanks to all who suggested deleting and reinstalling ... that worked! Take care.

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I'm glad that you got things back to normal   -   well done !

You too take care !

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The chosen solution doesn't work for me... permanently anyway. The icon will stop working (both in taskbar and in start menu) after a while or a restart or something. I have already reinstalled firefox... Oddly, even though the icon is broken, the right click menu from the taskbar still works and allows me to select "open new tab". And the browser still does work (using it to post). Is this Windows meddling?

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Hi Jason W

This thread is about Mac and you appear to have an issue on Windows.

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed add-ons.