Поиск в Поддержке

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

continuous crash after last updates

  • 2 ответа
  • 1 имеет эту проблему
  • 6 просмотров
  • Последний ответ от Wayne Mery

more options

Hello :-) I am using Thunderbird portable on windows 10 32 and 64 and had no problem up until now. But, yesterday I allowed thunderbird to update to v 68 and after that it was almost impossible to use it. Continuous crash with production of reports and reopening taht will last from seconds to minutes. Many crash also during email reading and writing that caused waste of hours of work. I tried several measures, changing from removable support to hard disk (C.\), on different directories, reinstalling previous versions and so on but nothing works. Today I updated on the new version 68.6 but the problem is not solved but get even worse and it is now impossible to have the email client open for more than a while. I manage several email accounts and for that Thunderbird is a great choice. I hope this problem can be solved quickly. Thank you for any support.

Все ответы (2)

more options

Run Windows in safe mode and then run TB to test if any startup app, especially security or antivirus, is causing the crashes. If TB still crashes in Windows safe mode, try TB in safe mode (hold Shift when you launch TB). If it runs properly in Windows safe mode, check that the TB profile folder is excluded from scanning by the AV app.

Полезно?

more options

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.