Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

FF Private Network crash leading to a catch 22 situation

  • 3 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от PragmaticSociologist

more options

I clicked on the Private Network icon when FF loaded, before I got the prompt to input my master password. After I input my master password FF crashed. After restarting FF, Now Private Network is asking me to "Login to FF account" when I click on the already dimmed Private network account. But, I'm already logged in. Also, When I enter my user/pass on the prompt to login again, I get a alert to check email and put the code in... That code never works(see attached screenshot). I get a red alert bar on the email code screen that there is a security issue.

So is there a timeout for such a issue? or ?

Приложенные скриншоты

Выбранное решение

ok I solved this issue by:

Going to Hamburger Menu -> Your ID ->Account Settings -> Manage Account.

In Manage Account setting -> Devices and Apps -> Show

Then disconnet everything that is related to the current PC

Restart FF.

Прочитайте этот ответ в контексте 👍 0

All Replies (3)

more options

Is the time you see in the email correct and not too old ?

Can you login to the Firefox account via this web page?

Helpful?

more options

Time on the email is current. I am able to login to ff a/c by using token auth code, not email auth code( am logged in now to post this and the previous message). Email auth code always fails. See attached file. When I'm asked to login, the system does not ask me to use the token code, but instead sends me a email code which fails.

Helpful?

more options

Выбранное решение

ok I solved this issue by:

Going to Hamburger Menu -> Your ID ->Account Settings -> Manage Account.

In Manage Account setting -> Devices and Apps -> Show

Then disconnet everything that is related to the current PC

Restart FF.

Helpful?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.