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unable to login, getting request was blocked for security reason

  • 12 ответов
  • 1 имеет эту проблему
  • 32 просмотра
  • Последний ответ от Seburo

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I checked https://support.mozilla.org/en-US/kb/accounts-blocked but I am not receiving any email from firefox.

Все ответы (12)

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Hi Salman

Is the email being received into a spam folder, either in an email app, or on the email services website?

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No I am not receiving email in spam folder. My firefox account is currently logged in on only one device, and even to reply to this thread I have to use this device.

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When you go to log onto the second device, please make sure you are using the same user credentials.

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I am. I am not even asked for password. It gives me the error "request was blocked for security reason" right after entering email.

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Hi Salman

Is your copy of Firefox for Android installed from the Google Play store and is it up to date? This article will help:

https://support.mozilla.org/en-US/kb/update-latest-version-firefox-android

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Hey Seburo,

Yes it is installed from Google Play store and its up to date (v68.8.0).

I would like to add that even from my laptop where I am already logged in, I am unable to add secondary email, or enable account recovery or 2FA.

The problem is not with the browser, but the fact that I am not receiving any email from Mozilla while my account is locked. I want to unlock my account and as per the information in the following link https://support.mozilla.org/en-US/kb/accounts-blocked, I am supposed to receive an email. But im not receiving any email.

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Are you using a VPN app on your device?

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I am still unable to login to my firefox account on any other device. I am still unable to modify settings of my firefox account from any device. Can I have my access back to the account? or you can guys nuke my account from your platform so I can move on from this garbage

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Hi

Please can you send me the email address you are using for you Firefox Account as a direct message to me (please do not enter it as a reply in this forum) and I can arrange for it to be unlocked.

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Hi Seburo,

I have DMed you email address of my firefox account.

Thanks

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Hi

Thank you. I am waiting for an update on this and will respond when I know more.