Hi Salman

Is the email being received into a spam folder, either in an email app, or on the email services website?

No I am not receiving email in spam folder. My firefox account is currently logged in on only one device, and even to reply to this thread I have to use this device.

When you go to log onto the second device, please make sure you are using the same user credentials.

I am. I am not even asked for password. It gives me the error "request was blocked for security reason" right after entering email.

Hi Salman

Is your copy of Firefox for Android installed from the Google Play store and is it up to date? This article will help:

https://support.mozilla.org/en-US/kb/update-latest-version-firefox-android

Hey Seburo,

Yes it is installed from Google Play store and its up to date (v68.8.0).

I would like to add that even from my laptop where I am already logged in, I am unable to add secondary email, or enable account recovery or 2FA.

The problem is not with the browser, but the fact that I am not receiving any email from Mozilla while my account is locked. I want to unlock my account and as per the information in the following link https://support.mozilla.org/en-US/kb/accounts-blocked, I am supposed to receive an email. But im not receiving any email.

Are you using a VPN app on your device?

No, I am not.

I am still unable to login to my firefox account on any other device. I am still unable to modify settings of my firefox account from any device. Can I have my access back to the account? or you can guys nuke my account from your platform so I can move on from this garbage

Hi

Please can you send me the email address you are using for you Firefox Account as a direct message to me (please do not enter it as a reply in this forum) and I can arrange for it to be unlocked.

Hi Seburo,

I have DMed you email address of my firefox account.

Thanks

Hi

Thank you. I am waiting for an update on this and will respond when I know more.