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Firefox 75 browser crashing daily

  • 4 ответа
  • 1 имеет эту проблему
  • 34 просмотра
  • Последний ответ от FredMcD

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Firefox keeps crashing, sometimes individual tabs, sometimes the whole thing. The constant "crash reason" given in the reports is: EXC_BAD_ACCESS / KERN_INVALID_ADDRESS.

I'm using a macbook, mid-2010 upgraded with SSD and 8GB RAM. (Which may be the problem right there.)

My only extensions are Facebook Container, OneTab, Reddit Enhancement Suite, and uBlock Origin. Only plugins are OpenH264 Video Codec, Shockwave Flash 32.0, and Widevine Content Decryption Module provided by Google Inc. (no idea about this last one).

Any ideas?

(My understanding of the inner-workings of computers does not run terribly deep...)

Изменено wnheck

Все ответы (4)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Thanks for the interest! I saw there were a load that were not submitted (don't know why, I always choose the option to submit when the crash window appears), so I went ahead and did so...thus the repeated time stamps:

bp-ed6f45f4-487b-4444-938f-eb5e70200411 4/11/20, 11:15 AM View bp-86b04288-6cb0-4a21-94e0-c885e0200411 4/11/20, 11:15 AM View bp-76c0976d-eb58-49b1-9f24-0d1740200411 4/11/20, 11:15 AM View bp-30ecda66-08d7-416c-97a3-d378b0200411 4/11/20, 11:15 AM View bp-3de7d1e9-6813-415f-870f-602260200411 4/11/20, 11:15 AM View bp-d6b49e22-2c00-43a6-abab-ea0010200411 4/11/20, 11:15 AM View bp-adbb4012-ca63-40a2-9515-53ee00200411 4/11/20, 11:15 AM View bp-4e0b1392-add8-43a0-b5f0-5a4b20200411 4/11/20, 11:15 AM View bp-7eed29d5-afb9-496a-8503-a1d960200411 4/11/20, 11:15 AM View bp-111689d9-5ae0-4fff-a8eb-7255b0200411 4/11/20, 11:15 AM View bp-42d3e12c-c629-4c2a-ab26-f563d0200411 4/11/20, 10:59 AM

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Fri, 10 Apr 2020 13:14:23 GMT Version 74.0.1 bp-ed6f45f4-487b-4444-938f-eb5e70200411 Signature: libsystem_platform.dylib@0x5d4b


This is for Sumo's Related Bugs 1055694 9RESOLVED FIXED Crashes in AppleVA private framework in mozilla::AppleVTDecoder::InitializeSession() on OS X 10.9 and up ++++++++++++++++++++++++++++++++++++++ Fri, 03 Apr 2020 18:29:15 GMT Version 74.0 bp-86b04288-6cb0-4a21-94e0-c885e0200411 Signature: js::NativeDefineProperty


This is for Sumo's Related Bugs 1269945 NEW --- Crash in js::NativeDefineProperty +++++++++++++++++++++++++++++++++++++ Fri, 10 Apr 2020 15:29:45 GMT Version 75.0 bp-76c0976d-eb58-49b1-9f24-0d1740200411 Signature: (anonymous namespace)::TypeCompilerConstraint<T>::sweep

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS ++++++++++++++++++++++++++++++++++++++++ Sat, 04 Apr 2020 17:31:43 GMT Version 74.0 bp-30ecda66-08d7-416c-97a3-d378b0200411 Signature: js::GCMarker::processMarkStackTop


Attention Sumo's There are 12 related bug reports +++++++++++++++++++++++++++++++++++++++ Sat, 11 Apr 2020 14:35:04 GMT Version 75.0 bp-3de7d1e9-6813-415f-870f-602260200411 Signature: free | js::gc::BackgroundFreeTask::run


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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia