X
Нажмите здесь, чтобы перейти на мобильную версию сайта.
Scheduled maintenance: Thursday, April 2, between 3pm and 5pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Форум поддержки

Trying to activate 2FA always returns "Invalid two-step authentication code" error

Размещено

I deactivated 2FA to change the app I use to generate the code but I can't manage to reactivate it, every time I scan the QR Code and input the code I get this error. I also tried to input the code manually without scanning the QR Code but the result is the same.

I tried both on Firefox Preview on Android and on latest Firefox version on Arch Linux but the result is the same.

I deactivated 2FA to change the app I use to generate the code but I can't manage to reactivate it, every time I scan the QR Code and input the code I get this error. I also tried to input the code manually without scanning the QR Code but the result is the same. I tried both on Firefox Preview on Android and on latest Firefox version on Arch Linux but the result is the same.
Приложенные скриншоты
Цитата

Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Firefox/68.0

Дополнительная информация

cor-el
  • Top 10 Contributor
  • Moderator
17860 решений 161609 ответов
Размещено

Make sure that the time is correct on the device you use to generate to TOTP code. The code is only valid for 30 seconds, so the slightest offset will make the code invalid.

Maybe try a different app to generate the code if the new app isn't working. There are also Firefox extensions you can try or use to compare the TOTP code.

Make sure that the time is correct on the device you use to generate to TOTP code. The code is only valid for 30 seconds, so the slightest offset will make the code invalid. Maybe try a different app to generate the code if the new app isn't working. There are also Firefox extensions you can try or use to compare the TOTP code. *https://addons.mozilla.org/en-US/firefox/search/?type=extension&q=totp *https://addons.mozilla.org/en-US/firefox/addon/auth-helper/
Помогла ли вам это? 0
Цитата

Задавший вопрос

I already tried with different applications and devices, the result is still the same. Other codes for other accounts are working as expected and without any issue.

I already tried with different applications and devices, the result is still the same. Other codes for other accounts are working as expected and without any issue.
Помогла ли вам это?
Цитата
cor-el
  • Top 10 Contributor
  • Moderator
17860 решений 161609 ответов
Размещено

Did you try to disable and re-enable 2FA and possibly logout and login again in between?

Did you try to disable and re-enable 2FA and possibly logout and login again in between? *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings
Помогла ли вам это? 0
Цитата

Задавший вопрос

I tried logging out and back in right now but I still get the same error.

I tried logging out and back in right now but I still get the same error.
Помогла ли вам это?
Цитата

Задавший вопрос

I opened a bug report on Bugzilla about this issue.

https://bugzilla.mozilla.org/show_bug.cgi?id=1617201

I opened a bug report on Bugzilla about this issue. https://bugzilla.mozilla.org/show_bug.cgi?id=1617201
Помогла ли вам это?
Цитата
Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.