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Cisco Finesse - Firefox ver73 update, blank gadget panes

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Trying to determine what change between 72.02 and 73 has caused an issue with Cisco Finesse frames. After the upgrade forms that previously loaded sit at loading. I've opened a ticket with Cisco as well, curious if others have run into the issue and found any solutions. At the moment I've downgraded the affected users to 68.5esr but ideally would like to keep them on the latest versions for security reasons.

Trying to determine what change between 72.02 and 73 has caused an issue with Cisco Finesse frames. After the upgrade forms that previously loaded sit at loading. I've opened a ticket with Cisco as well, curious if others have run into the issue and found any solutions. At the moment I've downgraded the affected users to 68.5esr but ideally would like to keep them on the latest versions for security reasons.
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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cor-el
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You can check the Web Console for possible error messages.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check in the Web Console what content is blocked.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
You can check the Web Console for possible error messages. *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. *click the shield icon for more details and possibly disable the protection You can check in the Web Console what content is blocked. *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop ---- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" for websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data: "Manage Data" "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

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