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Access Denied

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Since updating I keep getting Access Denied on different website, how to correct ?

Since updating I keep getting Access Denied on different website, how to correct ?
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

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cor-el
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check in the Web Console what content is blocked


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. *click the shield icon for more details and possibly disable the protection You can check in the Web Console what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop ----- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" for websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data for that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
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Thank you but I try all the above and removed Firefox and reinstalled and still having issue. If any other suggestions please let me know

Thank you but I try all the above and removed Firefox and reinstalled and still having issue. If any other suggestions please let me know
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jscher2000
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Hi avalon1496, does the page you get provide more information?

Hi avalon1496, does the page you get provide more information?
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here's an example of the message I receive: Access Denied You don't have permission to access "http://www.libertymutual.com/log-in" on this server.

Reference #18.a9f10417.1575606229.1a7da327

here's an example of the message I receive: Access Denied You don't have permission to access "http://www.libertymutual.com/log-in" on this server. Reference #18.a9f10417.1575606229.1a7da327
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jscher2000
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Thanks. This --

avalon1496 said

Reference #18.a9f10417.1575606229.1a7da327

-- is characteristic of a web application firewall. It is a third party service that protects websites from denial of service attacks and suspicious connections.

Sometimes this is a block deployed against a range of IP addresses for several hours, and then it's fine again. Are you connecting through a home or office network, or public hotspot, VPN, peer network, etc.?

It's also possible your browser is sending a peculiar combination of identifying (or misidentifying) information that makes your requests suspicious. However, that would be unusual.

Thanks. This -- ''avalon1496 [[#answer-1271126|said]]'' <blockquote> Reference #18.a9f10417.1575606229.1a7da327 </blockquote> -- is characteristic of a web application firewall. It is a third party service that protects websites from denial of service attacks and suspicious connections. Sometimes this is a block deployed against a range of IP addresses for several hours, and then it's fine again. Are you connecting through a home or office network, or public hotspot, VPN, peer network, etc.? It's also possible your browser is sending a peculiar combination of identifying (or misidentifying) information that makes your requests suspicious. However, that would be unusual.
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