Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Bookmark folders dissappear at times!

  • 5 ответов
  • 1 имеет эту проблему
  • 17 просмотров
  • Последний ответ от jvcnye

more options

Every now and then, a Bookmark folder disappears in Firefox on a computer using the latest version of Windows 10! I have reported this problem but it still is occurring. I have important folders that I do NOT want to disappear. I finally saw saw one disappear (normally I don;t see it happen). I saw it disappear and hit Ctrl +Z and it reappeared briefly and then it disappeared for good. I took some time trying to find it but could not in an Exported Bookmarks file.

Все ответы (5)

more options

Here is the thread that you started a couple of weeks about that disappearing bookmarks folder issue. https://support.mozilla.org/en-US/questions/1272848

You really should continue in that thread so that other support contributors know the history of this issue.

more options

Are you using Sync to sync bookmarks to other devices ?

You can try to restore an older compressed .jsonlz4 backups in the bookmarkbackups folder.

  • Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

You can check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

In case errors are reported with "Verify Integrity" close and restart Firefox and retry.

more options

Yes, I am using Sync, and the only other computer it's synced with was off. I did click on the "Verify Integrity" button and closed and restarted Firefox. So now I will see if the problem occurs again.


more options
more options

I have a similar problem. For some reason Firefox on my office system keeps disappearing one specific folder. I always can restore it but for some reason this one specific folder tends to disappear after every update. I have no idea why.